Amanda Reitz
Playa Vista,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Assistant Baker and Bookkeeper
Danettedibles
05.2023 - Current
- Managed monthly income and expenses, and developed budget plans
- Decorated baked goods and designed visually appealing displays of finished products.
- Operated cash registers and processed payments accurately.
- Maintained accurate inventory of baking supplies and ingredients.
- Managed customer service operations, including taking orders and resolving complaints.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Handled day-to-day accounting processes to drive financial accuracy.
Intern
Los Angeles City Attorney’s Office
11.2018 - 04.2019
- Reviewed court-submitted complaints, police reports, and arrest details
- Prioritized cases based on urgency and attorney requirements.
- Gathered, organized and input information into digital database.
- Adhered to privacy laws to avert possible information breaches and protect client data.
Customer Service Representative
2nd Site
04.2013 - 04.2015
- Ensured timely completion of high-priority requests.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
Mortgage Customer Service Representative
Bank of America
06.2009 - 02.2011
- Investigated mortgage-related documents, including deeds and property taxes
- Managed and tracked servicing requests and Home Affordable Modification Program applicants.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
Medical Call Center Coordinator
Amgen Inc.
09.2008 - 05.2009
- Provided timely responses and appropriate triage for incoming calls and written inquiries.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Field Specialist
Jacobs Field Services
10.2007 - 09.2008
- Processed invoices, field tickets, and special projects
- Implemented Scantron intake program for efficient invoice and reimbursement processing.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Reconciled processed work by verifying entries and comparing system reports to balance numbers.
Provider Data Management Coordinator
Health Net Insurance
09.2006 - 07.2007
- Updated medical provider information, including contact details and fee schedules.
- Reviewed source documents and listings to compile resources for identifying and correcting data allocation issues.
First Call Representative/Bill Coordinator
The Zenith Insurance
03.2004 - 06.2006
- Resolved customer and peer inquiries in compliance with regulations
- Managed data entry for State Worker’s Compensation forms and matched medical bills to reports
- Created and submitted monthly workflow reports and assisted with new hire training.
- Interpreted, audited and reconciled reports for accuracy or completeness.
- Updated customer records in CRM to document interactions.
Education
Associate of Arts - Liberal Arts And Sciences
West Los Angeles College
Culver City, CA02.2023
Associate of Arts - Political Science
West Los Angeles College
Culver City, CA12.2022
Associate of Arts - Liberal Arts And General Studies
West Los Angeles College
Culver City, CA12.2022
Associate of Arts - Paralegal Studies
West Los Angeles College
Culver City, CA12.2019
Skills
- Mortgage & Banking Expertise: Strong understanding of mortgage documents, banking terms, and related processes
- HIPAA Compliance: Proficient in HIPAA compliance and implementation, with experience in reading and interpreting medical reports and bills
- Insurance Forms: Skilled in completing health and worker’s compensation insurance forms
- Customer Service
- Excellent math skills
- Active listener
- Adaptive and creative
- Database Management
- Problem-solving abilities
- Effective Communication
- Analytical Skills
- Data Entry
Timeline
Assistant Baker and Bookkeeper
Danettedibles
05.2023 - Current
Intern
Los Angeles City Attorney’s Office
11.2018 - 04.2019
Customer Service Representative
2nd Site
04.2013 - 04.2015
Mortgage Customer Service Representative
Bank of America
06.2009 - 02.2011
Medical Call Center Coordinator
Amgen Inc.
09.2008 - 05.2009
Field Specialist
Jacobs Field Services
10.2007 - 09.2008
Provider Data Management Coordinator
Health Net Insurance
09.2006 - 07.2007
First Call Representative/Bill Coordinator
The Zenith Insurance
03.2004 - 06.2006
Associate of Arts - Liberal Arts And Sciences
West Los Angeles College
Associate of Arts - Political Science
West Los Angeles College
Associate of Arts - Liberal Arts And General Studies
West Los Angeles College
Associate of Arts - Paralegal Studies
West Los Angeles College
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