Amanda Renner
Summary
Trustworthy and enjoys working in a customer-focused work environment. Offers strong knowledge of products and services. Dependable and punctual with outstanding work ethic. Motivated professional possessing a strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by effectively resolving problems and quickly processing transactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Scheduling Coordinator
Winthrop Health & Rehabilitation
11.2023 - Current
- Proactively identified scheduling issues and developing quick solutions to promote efficiency.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Managed daily scheduling conflicts to reduce operational disfunction and support full shift-coverage.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
- Coordinated daily schedules for 30+ staff members, ensuring optimal coverage and productivity.
- Assisted with uploading medical records into system.
- Assisted Director of Nursing.
- Ensured all required education was completed by nursing staff.
Housekeeping Supervisor
Winthrop Health And Rehab
07.2023 - 11.2023
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies, as well as supplies for nursing.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed laundry sorting, washing, and drying.
Bar Manager
Buffalo Wild Wings
09.2021 - 11.2022
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
General Manager
O'Charley's
10.2017 - 08.2021
- Cash handling
- Running shifts in a high volume restaurant at 50+ hours each week
- Placing orders
- Making schedules
- Taking care of guests needs first and foremost.
Assistant Manager
Zaxbys
01.2017 - 09.2017
- Running shifts
- Writing schedules
- Cash handling
- Cooking
- Prepping.
Assistant Manager
WOW Cafe and Wingery
04.2016 - 11.2016
- Bartending
- Opening and closing restaurant
- Cash handling
- Running shifts
- Cooking and prepping.
Shift Manager
Buffalo's Cafe
08.2013 - 03.2016
- Manage and obtain high volume restaurant and bar, efficiently
- Handle cash transactions frequently
- Maintain customer service overall satisfaction.
Customer Service Representative
Rome Cleaners
10.2010 - 08.2013
- Quality control assurance
- Rapidly and efficiently prepared customer cash and change orders
- Operated and maintained store alone
- Customer service satisfaction.
Education
Armuchee High School
Armuchee, GA01.2006
Skills
- Shift Management
- Bartending
- Customer Service
- Quality Control
- Food Service
- Management
- Computer Operation
- Cash Handling
- Understanding business operations
- Positive influence on coworkers
- Dedicated employee
- Strong Work Ethic
- Problem-Solving
- Customer relations understanding
- Data Entry
- Staff Coordination
- Scheduling proficiency
- Effective Multitasking
Personal Information
Authorized To Work: US
Timeline
Scheduling Coordinator
Winthrop Health & Rehabilitation
11.2023 - Current
Housekeeping Supervisor
Winthrop Health And Rehab
07.2023 - 11.2023
Bar Manager
Buffalo Wild Wings
09.2021 - 11.2022
General Manager
O'Charley's
10.2017 - 08.2021
Assistant Manager
Zaxbys
01.2017 - 09.2017
Assistant Manager
WOW Cafe and Wingery
04.2016 - 11.2016
Shift Manager
Buffalo's Cafe
08.2013 - 03.2016
Customer Service Representative
Rome Cleaners
10.2010 - 08.2013
Armuchee High School
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