Amanda Renner
Lincoln,NE
Summary
Accomplished Correctional Officer at Lancaster County Corrections, adept in crisis management and de-escalation techniques, significantly enhancing facility safety. Leveraged mental health awareness and relationship management to foster a secure, inclusive environment. Achieved a notable reduction in contraband, demonstrating exceptional policy enforcement and security procedure skills.
Knowledgeable Correctional Officer with solid background managing inmate populations and maintaining security protocols. Demonstrated ability to handle high-pressure situations and resolve conflicts efficiently. Proven skills in communication and teamwork, consistently ensuring safe environment for staff and inmates.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Correctional Officer
Lancaster County Corrections
09.2013 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Completed intake paperwork, fingerprints, and searches.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
Assistant Store Manager
Once Upon a Child
03.2012 - 01.2013
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
Warehouse Receiver
AAFES
04.2010 - 12.2011
- Checked shipments for properly labeling and palletizing to reduce risk of damage.
- Verified order accuracy of orders and proactively corrected discrepancies.
- Unpacked and inspected all incoming shipments, addressing discrepancies with suppliers.
- Conducted thorough inspections of received products for quality assurance purposes, reporting any issues to management for resolution.
- Streamlined communication between warehouse departments through daily meetings and status updates on received shipments.
- Recorded incoming and outgoing shipments for accurate tracking.
- Maintained accurate records of shipments, receipts and inventories for ease of tracking.
- Contributed to cost savings by negotiating better pricing from suppliers and identifying areas of potential waste reduction.
- Contributed to improved customer satisfaction rates by promptly resolving inventory-related issues affecting order fulfillment times.
- Maintained strong relationships with vendors, addressing any concerns or discrepancies in a timely manner to prevent delays in the supply chain.
- Unloaded pallets and deliveries and organized products in warehouse.
- Compared shipping orders and invoices against contents received to verify accuracy.
Shift Manager/Key Holder
AAFES
06.2009 - 03.2010
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
- Resolved conflicts between employees diplomatically promoting a harmonious working environment conducive to high-performance teamwork.
- Ensured compliance with all company standards as well as local health and safety regulations during each shift.
- Improved shift efficiency by streamlining processes and implementing time-saving strategies.
- Monitored employee performance, providing constructive feedback and coaching to foster professional growth.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Contributed ideas for process improvements which led to reduced costs without compromising quality.
Operations Senior
Best Buy
02.2008 - 07.2009
- Performed root cause analysis for major incidents, leading to improved incident response times.
- Evaluated new technologies for potential adoption within the organization''s infrastructure, presenting findings to decisionmakers.
- Maintained strict adherence to security protocols by regularly auditing access controls and permissions.
- Supported business continuity through proactive identification of potential risks and implementation of mitigation plans.
- Assisted in budget planning by analyzing hardware requirements and providing cost-effective recommendations.
- Established a strong foundation of knowledge-sharing within the team via regular technical presentations and discussions.
- Developed comprehensive documentation for troubleshooting guides, user manuals, and training materials.
- Mentored junior team members on best practices for system operations and maintenance.
- Reduced downtime by proactively monitoring system health and performing preventative maintenance.
Education
High School Diploma -
Elkhorn High School
Elkhorn, NE01-2007
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Correctional facility procedures
- Policy enforcement
- Mental health awareness
- Inmate supervision
Accomplishments
As a Transport Officer in corrections I was responsible for safely transporting incarcerated individuals to and from various facilities, courtrooms, medical appointments, and other locations, while ensuring their safety, security, and compliance with all regulations.
- Accomplishment: Successfully transporting prisoners without incident, maintaining safety protocols, and preventing escapes or altercations.
- Impact: Demonstrates reliability in safeguarding the facility's personnel and the public while ensuring the proper security of incarcerated individuals.
- Accomplishment: Effectively responding to and de-escalating potential security threats or conflicts during transport, such as handling an altercation or medical emergency.
- Impact: Shows quick decision-making skills and the ability to remain calm under pressure while preserving the safety of everyone involved.
- Accomplishment: Adhering to all relevant laws, protocols, and regulations governing the transportation of inmates, ensuring that all paperwork and documentation is correct and up-to-date.
- Impact: Ensures that all transport activities are legally compliant and that records are maintained accurately, reducing liability for the department.
- Accomplishment: Coordinating with local law enforcement, courts, or medical facilities for the safe transfer of prisoners, ensuring smooth communication and logistics.
- Impact: Facilitates effective teamwork with other agencies, ensuring a seamless transport process and positive interagency relationships.
- Accomplishment: Training and mentoring new transport officers or security staff, providing guidance on security procedures, emergency protocols, and best practices for safe transportation.
- Impact: Contributes to building a knowledgeable and capable team, promoting a culture of safety and professionalism within the department.
- Accomplishment: Effectively managing transport resources, such as vehicles, safety equipment, and personnel, to ensure minimal downtime and maximize operational efficiency.
- Impact: Reduces costs and improves efficiency by ensuring that all resources are used effectively and within budget.
- Accomplishment: Managing the transport of high-risk, high-profile, or medically fragile inmates with specific needs or requirements, ensuring their safety and security.
- Impact: Demonstrates the ability to manage complex situations with additional risks, providing the necessary precautions for specialized transports.
- Accomplishment: Being prepared for emergencies, such as vehicle breakdowns, medical emergencies, or unexpected detours, and ensuring a rapid, effective response.
- Impact: Reduces the likelihood of incidents and enhances the overall safety and preparedness of the transport operation.
- Accomplishment: Maintaining accurate records of all transport activities, including inmate movements, incident reports, and transport logs.
- Impact: Supports accountability and transparency, helping ensure that all procedures are documented and any issues are properly addressed.
- Accomplishment: Demonstrating professionalism and treating inmates with respect while ensuring strict security measures are in place.
- Impact: Enhances the reputation of the corrections department and helps foster a more rehabilitative environment while maintaining the necessary security protocols.
Each of these accomplishments highlights the importance of a Transport Officer's role in maintaining both safety and professionalism in a correctional setting.
Certification
- Nebraska Correctional Administrators and Managers Association 2024 spring training conference
National Institute of Corrections: 80 Hours of credit
- Addressing Staff Sexual Misconduct in Community Supervision
- Assigning Inmates to Housing
- Building Trust Incrementally
- Collaboration: A Survival Strategy for Turbulent Times
- Communicating a Shared Vision
- Corrections Outbreak Response
- Communicating Effectively and Professionally with LGBTI Offenders
- Deputy Warden: A Framework for Success
- Designing for Performance: What You Need to Know about Memory and Learning
- Digital Literacy for the Correctional Trainer
- Diversity, Equity, Inclusion, and Accessibility in Correctional Settings
- Establishing the Learning Organization
- Effective Case Planning and Supervision of Justice-Involved Women-Part 1 & 2
- Evidence Based Practices-Course 6- Putting it All Together
- Evidence Based Practices- Course 5- Outcome and Performance Measure Why Data Are So Important
- Evidence Based Practices- Course 4- Essential ELements Of Case Planning
- Evidence Based Practices- Course 3- Effective Behavior Change Interventions in Community and Institutional Settings
- Evidence Based Practices- Course 2- Risk Assessment and Classification Fundamentals for Criminal Justice Professionals
- Evidence Based Practices- Course 1- Course and Program Overview
- Incident Command System for Corrections: Advanced
- Incident Command System for Corrections: Basic
- Incident Command System for Corrections: Intermediate
- Instructional Theory into Practice: No fail Lesson Plan Construction
- Interpersonal Communication skills with Correctional Offenders- Course 1
- Interpersonal Communication skills with Correctional Offenders- Course 2
- Interpersonal Communication skills with Correctional Offenders- Course 3
- Introduction to Leadership Competencies
- Introduction to Thinking for a Change (T4C)
- Introduction to the Roles and Responsibilities of Jail Administrators.
- Jail Data Analysis
- How to Use Competencies for Performance Management and Succession Planning
- How to Develop Effective Performance Objectives
- Leadership in Times of Critical Incidents
- Moral Leadership and Development
- Motivational Interviewing: Overview
- Naloxone Administration
- Parole Board Executives
- PREA 201 Medical and Mental Health Practitioners
- PREA: Your Role in Responding to Sexual Abuse
- Principles on Infection Control and Prevention
- Program Planning and Design
- Parole Board Member Fundamentals
- Objective Jail Classification Assessing Inmate Risks and Needs
- Reducing the Use of Restrictive Housing
- Role of the Infection Prevention and Control Coordinator
- The Role of the Correctional Leader/Manager
- Transformational Change: Theory and Practice
- Transition from Prison to the Community
- Undue Familiarity: Establishing and Maintaining Professional Boundaries
- Veteran-Informed Care Training on Responsivity (VICTOR): Veteran Culture and Mental Health- Part 1
- Veteran-Informed Care Training on Responsivity (VICTOR): Veteran Culture and Mental Health- Part 2
- Wanted: Innovation Leaders
- Micro Learning Bit and Bytes: Compromised Staff Member- Blackmail
- Micro Learning Bit and Bytes: Complacency- Medical Visit
- Micro Learning Bit and Bytes: Complacency- Restraints
- Micro Learning Bit and Bytes: Correcting Behavior in Front of Others
- Micro Learning Bit and Bytes: Public Health Protection Measures- Introduction to PPE
- Micro Learning Bit and Bytes: Compromised Staff Member- Inmate Privilege
- Micro Learning Bit and Bytes: Compromised Staff Member- Undue Familiarity
- Micro Learning Bit and Bytes: Conducting a Count
- Micro Learning Bit and Bytes: De-escalation Mess Hall
- Micro Learning Bit and Bytes: Public Health Protection Measures- Disinfecting Equipment
- Micro Learning Bit and Bytes: Personal Boundaries- Manipulation
- Micro Learning Bit and Bytes: Key Control- Lost Key
- Micro Learning Bit and Bytes: De-escalation High Stress
- Micro Learning Bit and Bytes: Key Control- Tampered Locks
- Micro Learning Bit and Bytes: Personal Boundaries- Distraction
Lexipol: 9 hours of credit
- 6 Leadership "Watchouts" for Public Safety Leaders
- 5 New Skills Every Public Safety Leader Needs to Succeed Today
- Aligning Policy and Practice: How to Reduce Rick, Increase Morale and Improve Performance
- Attract, Engage, Retain: Proven Strategies for Public Safety Recruitment
- Beyond Punishment: A Holistic Approach to Discipline in Public Safety
- How to Survive-and Thrive-in Corrections
- Leading with Intent: Essential Traits of Servant Leaders
- The Resilient Leader: Strategies for High -Stress Environments
Direct Supervision Instructor
Trauma-Informed Instructor
Timeline
Correctional Officer
Lancaster County Corrections
09.2013 - Current
Assistant Store Manager
Once Upon a Child
03.2012 - 01.2013
Warehouse Receiver
AAFES
04.2010 - 12.2011
Shift Manager/Key Holder
AAFES
06.2009 - 03.2010
Operations Senior
Best Buy
02.2008 - 07.2009
High School Diploma -
Elkhorn High School
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