Amanda Reyes
Cutler Bay,FL
Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experienced office receptionist/sales associate with a friendly and efficient approach. Successfully organized, managed, and provided assistance to employees, customers, and clients for over 6 years. Proficient in customer service, time management, office procedures, and sales. Fluent in English and Spanish, adept at effective communication and relationship building with employees and customers. Excellent written and oral communication skills. Detail-oriented worker with a background in administrative and clerical tasks. Demonstrates strong customer service skills.
Overview
7
7
years of professional experience
Work History
Sales/Accountant
OBT Cleaning Services
02.2023 - Current
- Develop long-term client relationships, ensure product alignment with business needs, serve as the point of contact for clients, identify the issues to complex issues, and achieve a 97% of customer satisfaction
- Ensure payments come through as per individual contract
- Search for new clients and agreeing on a deal both the company and client feel comfortable with.
- Identified opportunities for upselling products or services based on thorough understanding of each client''s unique needs and goals.
- Established strong communication channels with clients, fostering long-term relationships built on trust and mutual understanding.
Sales Associate/Key Holder
America's Best Contacts & Eyeglasses
09.2020 - 01.2023
- Excelled within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds
- Responded to telephone inquiries by providing quality service to customers and associates
- Strived for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues
- Pioneered new accounts and maintained a strong, growing customer base
- Thoroughly learned the company's product offerings and contributed to an increase in monthly sales, meeting all expectations and more.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Established administrative work procedures to track staff's daily tasks.
Receptionist
Treeworld Wholesale, Inc.
03.2018 - 07.2020
- Provided friendly customer service both in the office and over the telephone
- Frequently multitasked in between clients and phone calls
- Utilized computer skills for data entry
- Collected & entered payments
- Worked efficiently with others
- Administered and managed paperwork
- Filed & scanned documents daily
- Developed stress management; frequently made rational decisions through tense situations
- Updated and maintained internal databases dealing with client data.
- Resolved customer problems and complaints.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained inventory of office supplies and placed orders.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Education
High School Diploma -
Penn Foster High School
04.2018
Skills
- Administrative Assistant
- Customer Service
- Sales Associate
- Adaptability & Flexibility
- Attention to Detail
- Collaboration & Teamwork
- Fluent in Spanish & English
- Professionalism
- Time Management
- Work Ethic
- Organization
- Multi-Tasking
- Empathy
- Tech Savvy
- Fast Learner
- Collaboration
- Interpersonal Skills
- Data Entry
- Patience
- Stress Management
- Reliable
- Trustworthy
- Greeting & Seating
- Payment Collection
- Credit Card Processing
- Problem-solving abilities
- Critical Thinking
- Active Listening
- Problem Resolution
- Customer Relations
- Computer Proficiency
- File Organization
- Appointment Scheduling
- Dedicated Team Player
References
- Abishai Garcia - Garcia Roofing - Roof Tech - 786.728.7428
- Evelyn Garcia - Self Employed - Notary - 786.518.8976
- Charles Reyes - Rainbow Vacuum Cleaner - General Manager - 305.401.4781
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales/Accountant
OBT Cleaning Services
02.2023 - Current
Sales Associate/Key Holder
America's Best Contacts & Eyeglasses
09.2020 - 01.2023
Receptionist
Treeworld Wholesale, Inc.
03.2018 - 07.2020
High School Diploma -
Penn Foster High School
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