Amanda Reyes
Gainesville,FL
Summary
Dedicated professional with expertise in customer satisfaction, office administration, and event planning. Demonstrated success in team training and development, fostering a collaborative work environment. Open to new opportunities following company restructuring, with a focus on contributing to an innovative organization. Strong commitment to achieving results and enhancing team dynamics.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Administrator
Acelis Connected Health
Gainesville, FL
02.2025 - Current
- Coordinated daily administrative operations to enhance office efficiency.
- Greeted visitors upon arrival, creating a welcoming environment.
- Composed correspondence including letters, emails, and reports to facilitate communication.
- Processed invoices promptly according to established procedures.
- Organized filing systems, maintaining both electronic databases and physical records.
- Assisted in planning events such as meetings and employee engagement activities.
- Replenished office supplies by managing inventory and placing orders.
- Oversaw financial documents, contracts, and expense reports to ensure compliance.
Customer Service Representative
Acelis Connected Health
Gainesville, FL
03.2024 - 02.2025
- Utilized probing questions to identify service needs and input information accurately into systems.
- Provided accurate product and service information to assist customers effectively.
- Developed positive relationships through friendly interactions and personalized assistance.
- Conducted regular follow-up calls to ensure ongoing customer engagement.
- Fostered strong customer relationships to drive repeat business opportunities.
- Maintained detailed records of transactions and customer interactions for future reference.
- Resolved customer complaints promptly to enhance satisfaction.
Lead Receptionist
AVC
Newberry, FL
03.2021 - 03.2024
- Managed daily schedules, including rescheduling missed appointments and scheduling upcoming services.
- Processed payments and provided accurate invoices for veterinary services rendered.
- Updated clients on their pets' treatment status multiple times daily while hospitalized.
- Informed clients of necessary services for pets during waiting periods.
- Answered phone calls, emails, and messages promptly, ensuring all inquiries received responses.
- Filled medications for pets upon receipt and communicated delays to clients proactively.
- Reviewed daily schedules with veterinarians to strategize future appointments.
- Welcomed clients warmly, maintaining a positive atmosphere in the practice.
Intern
Bravo Animal Clinic
Cutler Bay, FL
06.2018 - 05.2019
- Prepared patients for surgery and procedures, ensuring comfort and readiness.
- Assisted in exam rooms with restraining, vaccinating, and routine assessments.
- Maintained cleanliness of exam rooms, surgery suite, and instruments to uphold hygiene standards.
- Supported grooming tasks including restraint, nail trims, and bathing for optimal pet care.
Education
High School Diploma -
Felix Verela Senior High
Miami, FL05.2019
Skills
- Event planning and coordination
- Inventory and record management
- Financial and expense reporting
- Customer service and support
- Data entry and attention to detail
- Bilingual communication skills
- Conflict resolution strategies
- Time management and scheduling
Certification
- CPR
- AED
- Blood Pathogens
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Office Administrator
Acelis Connected Health
02.2025 - Current
Customer Service Representative
Acelis Connected Health
03.2024 - 02.2025
Lead Receptionist
AVC
03.2021 - 03.2024
Intern
Bravo Animal Clinic
06.2018 - 05.2019
High School Diploma -
Felix Verela Senior High
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