Amanda Reynolds
Troy,Missouri
Summary
My name is Amanda Reynolds I am hardworking and motivated with 5 years of experience and record of success in the customer/manager service industry. I do my very best in solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Experienced and proactive manager offering 5 years of progressive warehouse settings serving manager needs. Talented in overseeing cost control, loss prevention and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
Work History
Manager
Kim Silverberg
Troy, MO
05.2022 - Current
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Entered time and attendance logs in preparation for payroll.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Recruited and hired qualified candidates to fill open positions.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Established processes to ensure efficient workflow throughout the organization.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Maintained adequate staffing to meet objectives within budget.
- Minimized staff turnover through appropriate selection, orientation and training.
- Created training modules and documentation to train staff.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed business performance data and forecasted business results for upper management.
Manager
Slyvia Mcgee
Chardon, OH
10.2019 - 04.2021
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Entered time and attendance logs in preparation for payroll.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Recruited and hired qualified candidates to fill open positions.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Created training modules and documentation to train staff.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Reviewed contracts before signing them on behalf of the organization.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Proposed or approved modifications to project plans.
Education
High School Diploma -
Medley Homeschool
Truesdale, MO04-2015
Skills
- Staff Development
- Contract Management
- Workforce Management
- Marketing
- Staff Management
- Staff Training and Development
- Team Leadership
- Schedule Preparation
- Customer Relationship Management (CRM)
- Complex Problem-Solving
- Verbal and Written Communication
Timeline
Manager
Kim Silverberg
05.2022 - Current
Manager
Slyvia Mcgee
10.2019 - 04.2021
High School Diploma -
Medley Homeschool
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