Amanda Rhodes
Roswell,GA
Summary
Proven leader in healthcare, adept at enhancing team wellness and patient care. Excelled in streamlining treatment processes and fostering professional relationships. Skilled in HIPAA compliance and team motivation, demonstrating a commitment to continuous improvement and patient satisfaction.
Overview
15
15
years of professional experience
Work History
Medical Team Leader
Pain Physicians Of Atlanta
12.2019 - Current
- Demonstrated strong leadership skills by resolving conflicts swiftly within the team while maintaining professionalism.
- Established a culture of continuous improvement within the team, encouraging innovation and adaptation to best practices.
- Managed complex cases effectively by coordinating efforts between multiple specialists and support staff members.
- Oversaw budgetary matters related to patient accounts, collections, payments, and payment plans.
- Enhanced patient care by implementing efficient medical team management strategies and fostering effective communication among team members.
- Facilitated open lines of communication between patients, families, and healthcare providers to promote shared decision-making in treatment planning processes.
- Completed necessary reports and documentation on time.
- Maintained accurate records of patient visits and treatments in patient medical files.
- Supported office operations by expertly handling administrative needs.
- Insurance verification.
Medical Secretary
Summit Medical Group
10.2014 - 10.2019
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
- Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
- Supported physicians in delivering optimal care by accurately transcribing medical orders and maintaining up-to-date documentation.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
Certified Nursing Assistant
University Of Tennessee Medical Center
01.2012 - 10.2014
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Served as an advocate for each patient's needs during shift handoffs.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
Ward Clerk
Blount Memorial Hospital
09.2009 - 04.2012
- Organized paperwork for doctors, nurses, and patients.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Documented latest information in computer system and printed paperwork.
- Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
- Trained new Ward Clerks on best practices for administrative duties, contributing to a knowledgeable workforce that maintained high standards of service quality.
- Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
- Filled out records, staffing sheets, and patient documents.
- Skillfully managed multi-line phone system, directing calls to appropriate departments and taking messages when needed.
- Ensured timely delivery of laboratory results by tracking orders and following up on pending tests when necessary.
- Boosted patient safety through vigilant monitoring of visitor access to the ward area according to hospital guidelines.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Education
High School Diploma -
Frank W. Springstead High School
Skills
- Team Leadership and Motivation
- Staff Training and Development
- Healthcare regulations knowledge
- Infection control protocols
- HIPAA Compliance
- Maintaining confidentiality
- Insurance Verification
- Healthcare regulations
- Patient Care
- Support Services
- Electronic Medical Record Software
Timeline
Medical Team Leader
Pain Physicians Of Atlanta
12.2019 - Current
Medical Secretary
Summit Medical Group
10.2014 - 10.2019
Certified Nursing Assistant
University Of Tennessee Medical Center
01.2012 - 10.2014
Ward Clerk
Blount Memorial Hospital
09.2009 - 04.2012
High School Diploma -
Frank W. Springstead High School