Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Amanda Rhodes

Meridian ,MS

Summary

Dynamic Patient Access Representative with a proven track record at the Cardiovascular Institute of the South, excelling in insurance verification and patient registration. Recognized for exceptional customer service and adept multitasking, ensuring seamless patient experiences while maintaining HIPAA compliance. Committed to enhancing operational efficiency and delivering quality care in fast-paced environments.

Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.

Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.

Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.

Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved [Number]% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.

Overview

13
13
years of professional experience

Work History

Patient Access Representative

Cardiovascular Institute of the South
06.2017 - Current
  • Assisted patients with appointment scheduling and registration processes.
  • Collected and verified patient information for accuracy and completeness.
  • Responded to patient inquiries regarding services and procedures effectively.
  • Facilitated insurance verification and eligibility checks for patients.
  • Maintained electronic health records in compliance with privacy regulations.
  • Collaborated with healthcare staff to streamline patient access workflows.
  • Answered multi line switchboard and navigated call appropriately.
  • Adapted quickly to new systems and procedures to enhance service delivery.
  • Provided support in managing patient flow during peak hours efficiently.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.

Secretary for Human Resources

Rush Health Systems Human Resources
09.2012 - 06.2017
  • Managed correspondence and communication across departments to enhance operational efficiency.
  • Organized and maintained filing systems to ensure easy access to critical documents.
  • Coordinated meetings, including scheduling, agenda preparation, and minute documentation for accurate record-keeping.
  • Developed office procedures that streamlined administrative processes and improved workflow efficiency.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.

Education

High School Diploma -

North Forrest Highschool
Hattiesburg, MS
05-2000

Skills

  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Patient check-in
  • Multitasking and organization
  • Appointment scheduling
  • Registration and admissions
  • Phone and email etiquette
  • Medical terminology
  • Referral coordination

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Heart of Gold by completing excellent customer service with accuracy and efficiency.

Languages

English
Full Professional

Timeline

Patient Access Representative

Cardiovascular Institute of the South
06.2017 - Current

Secretary for Human Resources

Rush Health Systems Human Resources
09.2012 - 06.2017

High School Diploma -

North Forrest Highschool