Amanda Rhone
Linden,WI
Summary
Adept at enhancing team productivity and streamlining operations, I leveraged my leadership skills at GrandStay Hotel & Suites to significantly improve customer satisfaction. My expertise in content development and commitment to excellence ensured top-quality service and operational efficiency, making a measurable impact on the bottom line. Reliable production professional committed to delivering high-quality results. Proven ability to contribute to team success through strong communication and adaptability. Known for maintaining flexible approach to evolving demands and consistently achieving operational goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Production Worker
Lands' End
01.2014 - Current
- Inspected final products to assess compliance with quality standards and established tolerances.
- Maintained a clean work environment, ensuring compliance with both company standards and regulatory requirements.
- Enhanced team productivity by collaborating with coworkers to achieve daily goals and meet deadlines.
- Assisted in training new employees, sharing expertise on best practices for optimal performance within the production environment.
Electronic Publishing Specialist
Lands End
01.2007 - Current
- Support desktop publishing and page layout for print and electronic publications, content development and maintenance for websites and other electronic media
- Pending skill assessment
- Graphic development support for other creative media products
- Content development, editing, publication design, graphic design, and basic website development
Front Office Manager
GrandStay Hotel & Suites
03.2015 - 11.2024
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Coached employees through day-to-day work and complex problems.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
Front Office Supervisor
Sleep Inn and Suites
05.2024 - 11.2024
- Supervised a team of front desk agents, ensuring efficient and professional guest service
- Managed daily operations of the front office, including check-in/check-out procedures, room assignments, and guest inquiries
- Implemented new training programs to enhance staff knowledge and improve customer satisfaction ratings by XX%
- Developed and maintained strong relationships with guests, addressing any concerns or issues promptly and effectively
- Collaborated with other departments to ensure seamless communication and coordination for guest requests and special arrangements
- Created detailed reports on occupancy rates, revenue generated, and guest feedback to identify areas for improvement
- Conducted regular audits of cash handling procedures to maintain financial integrity at the front desk
- Implemented upselling techniques among front desk staff resulting in an increase in average revenue per booking by XX%
- Maintained a clean and organized lobby area that adhered to brand standards at all times
- Monitored reservation systems regularly to ensure accuracy of bookings and resolve any discrepancies or conflicts
- Provided guidance and support to front desk agents during high-pressure situations such as overbookings or difficult guests
Education
Associate of Arts - Graphic Arts
Southwest Technical College
Fennimore, WI05.2011
Skills
- Macintosh and PC
- Microsoft
- Excel
- Outlook
- Great communication
- Ability to work under pressure
- Time management
- Self motivated
- Adaptability
- Great attention to detail
- Editing
- Front Office
- Bookkeeping
- Housekeeping
- Adobe Photoshop
- Content Development
- Graphic Design
- Layout Design
- Night Audit
- Web Design
- Web Development
- Adobe InDesign
- Social Media Management
- Office Management
- Clerical experience
- Front desk
- Conflict management
- Leadership
- Customer service
- Management
- Food management
- Retail management
- Hotel experience
- Laundry
- Organizational skills
- Communication skills
- Team development
- Grocery store
- Cash management
- Packaging
- Stocking
- Cash handling
- Cleaning
- Typing
- Order entry
- Microsoft Office
- Food service
- Employment & labor law
- Cash register
- Hospitality
- Custodial experience
- Search engines
- Multitasking
- Prioritizing
- Organization
- Technical skills
- Interpersonal skills
- Initiative and problem-solving abilities
- Dependability
- Decision Making
- Self-motivation
- Conflict Resolution
- Workplace Safety
- Reliability and punctuality
Certification
- CPR/First Aid, 06/01/17, 06/01/20
- Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
Spanish
Professional Working
Timeline
Front Office Supervisor
Sleep Inn and Suites
05.2024 - 11.2024
Front Office Manager
GrandStay Hotel & Suites
03.2015 - 11.2024
General Production Worker
Lands' End
01.2014 - Current
Electronic Publishing Specialist
Lands End
01.2007 - Current
- CPR/First Aid, 06/01/17, 06/01/20
- Driver's License
Associate of Arts - Graphic Arts
Southwest Technical College
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