Amanda Ribeiro
Parsippany,NJ
Summary
Strategic marketing professional with proven success in enhancing customer engagement and driving business growth. Utilized client insights and data-driven strategies to execute targeted campaigns, achieving top performance awards and industry recognition.
Overview
3
3
years of professional experience
Work History
Senior District Manager
ADP
06.2023 - Current
- Serve as a strategic partner to small and mid-size businesses, analyzing HR, payroll, and benefits challenges and crafting tailored solutions that improve employee experience and brand presence.
- Act as a liaison between prospects and internal marketing/implementation teams to ensure cohesive messaging and client-facing communication.
- Develop persuasive presentations, email messaging, and consultative proposals aligned with each client's brand voice and industry.
- Built expertise in managing sensitive client situations with professionalism, risk awareness, and clear documentation.
- Recognized for superior communication, consumer-style engagement, and the ability to break down complex information into clean, user-friendly messaging.
- Recognized for excellence, earning President's Club, Rookie of the Year, and Top 401(k) Solutions
Founder & Marketing & Consumer Insights Lead
A&N Logistics LLC
09.2024 - Current
- Operates an e-commerce Amazon FBA brand focused on data-driven decision making and consumer experience.
- Conduct product and competitor research using digital analytics tools (e.g., Keepa, Helium10) to understand buyer behavior and develop product positioning.
- Manage all customer interactions, including high-risk or escalated inquiries, ensuring aligned brand voice across email, Amazon messaging, and packaging inserts.
- Build and maintain internal knowledge documents, including templates, consumer responses, FAQs, promotions, and troubleshooting guides.
- Collaborate with logistics, suppliers, and marketing freelancers to deliver consistent consumer experience across digital platforms.
- Regularly test new processes, review performance metrics, and implement continuous improvement strategies.
Education
Bachelor of Science - Marketing
Rowan University
05-2023
Skills
- High-risk consumer escalations
- Executive support
- Customer experience management
- Multi-channel communication
- Brand voice alignment
- Content creation and documentation
- Risk mitigation strategies
- Issue analysis and resolution
- Process improvement initiatives
- Cross-functional collaboration
- Critical thinking skills
- Data interpretation and reporting
- Strong grammar proficiency
- Creative writing expertise
Timeline
Founder & Marketing & Consumer Insights Lead
A&N Logistics LLC
09.2024 - Current
Senior District Manager
ADP
06.2023 - Current
Bachelor of Science - Marketing
Rowan University