Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Rice

Schenectady

Summary

Professional with a strong work ethic and proven leadership skills. Expertise in de-escalation techniques and client advocacy, fostering positive relationships and enhancing team efficiency. Recognized for improving customer satisfaction and streamlining operations, ensuring timely task execution and effective communication across departments. Experienced with providing therapeutic support and guidance in residential setting. Utilizes conflict resolution and crisis intervention techniques to maintain safe and supportive environment. Strong understanding of interpersonal communication and relationship-building skills essential for fostering positive resident interactions.

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

16
16
years of professional experience

Work History

Residential Counselor

St. Annes Institution
11.2024 - Current
  • Assisted residents in daily living activities, ensuring comfort and safety.
  • Provided emotional support to individuals, fostering positive relationships.
  • Implemented behavior management techniques to promote personal growth.
  • Maintained accurate documentation of resident progress and incidents.
  • Engaged residents in recreational activities, enhancing social skills.
  • Participated in training sessions to improve counseling techniques and practices.
  • Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.

Inbound Receiver

Covetrus
08.2020 - Current
  • Oversaw inbound shipment processes, ensuring accurate receipt and documentation of inventory.
  • Trained and mentored junior staff on safety protocols and receiving procedures.
  • Streamlined inventory management systems to enhance tracking efficiency and reduce discrepancies.
  • Collaborated with cross-functional teams to optimize warehouse layout for improved workflow.
  • Developed positive working relationships with suppliers, ensuring prompt resolution of issues related to inbound shipments when necessary.
  • Improved communication between departments by providing accurate updates on inbound shipment statuses and expected arrival times.

Scheduler

Guynup & Sons Movers
01.2020 - Current
  • Coordinated scheduling for multiple jobs, ensuring timely delivery and resource allocation.
  • Communicated with team members to address scheduling conflicts and optimize resource use.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.

Supervisor

Kohls Department Store
09.2009 - 08.2020
  • Oversaw daily operations, ensuring efficient workflow and adherence to safety protocols.
  • Trained and mentored junior staff on operational best practices and company policies.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Education

GED -

Washinton Irving
422 Mumford St Schenectady NY 12307
03-2020

Skills

  • De-escalation techniques
  • Client advocacy
  • Boundaries establishment
  • Supply replenishment
  • Attention to detail
  • Strong work ethic
  • Customer service
  • Teamwork and collaboration
  • Effective multitasking
  • Telephone etiquette
  • Recordkeeping proficiency
  • Goal oriented
  • Staff management

Timeline

Residential Counselor

St. Annes Institution
11.2024 - Current

Inbound Receiver

Covetrus
08.2020 - Current

Scheduler

Guynup & Sons Movers
01.2020 - Current

Supervisor

Kohls Department Store
09.2009 - 08.2020

GED -

Washinton Irving

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