Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Amanda Richards

Truth or Consequences

Summary

Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance. Flexible and organized professional with several years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction. Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Restuarant Manager

Chili Hills Restaurants
Edgewood
07.2005 - 09.2025
  • Supervised daily restaurant operations and ensured efficient service delivery.
  • Trained staff on food safety standards and customer service protocols.
  • Managed inventory control and ordered supplies as needed for smooth operations.
  • Coordinated employee schedules to maintain adequate staffing levels during shifts.
  • Assisted in menu planning and implemented seasonal promotions to enhance offerings.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Assisted with kitchen preparation during peak times as needed.
  • Updated computer systems with new pricing and daily food specials.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

LAVU P.OS System Programer

Chili Hills Restaurant
Edgewood
07.2005 - 09.2025
  • Managed system updates and maintenance tasks
  • Troubleshot system errors and implemented fixes
  • Troubleshot problems with existing system programs to identify root causes of issues or errors.
  • Monitored performance of the systems on a regular basis to ensure optimal performance levels are maintained at all times.
  • Provided technical support and guidance to users and other team members.

Head Waitress

Chili Hills Restaurants
Edgewood
07.2005 - 09.2025
  • Supervised waitstaff to ensure efficient service and effective teamwork.
  • Managed inventory of supplies, ensuring timely replenishment for smooth service.
  • Handled customer inquiries and complaints with professionalism and empathy.
  • Collaborated with kitchen staff to ensure timely preparation of food orders.
  • Monitored dining room for cleanliness, proper set-up and maintenance of tables.
  • Coordinated with kitchen staff to ensure smooth delivery of orders to customers' tables.
  • Performed cashier duties such as taking payments and issuing change accurately.
  • Developed strategies to increase sales, improve efficiency and reduce costs within the restaurant operations.
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Provided exceptional service to high volume of daily customers.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Implemented new POS system and trained staff members on use.
  • Maintained accurate records of reservations, seating times and special requests.
  • Participated in hiring process by interviewing potential candidates for open positions.
  • Addressed staffing issues such as scheduling conflicts or employee absences promptly.
  • Prepared checks, itemizing total meal costs and taxes.
  • Trained new employees to perform duties.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Stocked service areas with supplies during slow periods.

Education

High School Diploma -

Rochester Adams High School
Rochester, MI
06-2000

Skills

  • Staff training
  • Inventory management
  • POS system proficiency
  • Menu planning
  • Customer relationship management
  • Sales strategies
  • Scheduling coordination
  • Conflict resolution
  • Problem solving
  • Time management
  • Customer service
  • Supervisory skills
  • Complaint resolution
  • Shift management
  • Recipes and menu planning
  • Staff management
  • Customer-oriented
  • Food service background
  • Passion for customer satisfaction
  • Customer loyalty
  • Schedule coordination
  • Multitasking
  • Customer engagement

Affiliations

  • I love being creative. I have for several years made interactive photo albums, greeting cards and several pieces of mixed media art.
  • I love to be in the kitchen, cooking, baking and catering from my own kitchen.
  • I enjoy reading, anything I can get my hands on.

Certification

  • Food handlers card holder, renewed every 3 years.

Timeline

Restuarant Manager

Chili Hills Restaurants
07.2005 - 09.2025

LAVU P.OS System Programer

Chili Hills Restaurant
07.2005 - 09.2025

Head Waitress

Chili Hills Restaurants
07.2005 - 09.2025

High School Diploma -

Rochester Adams High School

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