AMANDA RICHARDSON
Ellensburg,WA
Summary
Responsible Program Assistant offering 15+ years in customer service experience devoted to maximizing administrative and operational support. Skillfully coordinate daily activities for optimal program needs. Talented Program Assistant with 3 years of experience supporting program leaders. Productive team player when supporting daily activities to enhance program. Expert at managing multiple tasks in busy environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Program Assistant
Central Washington University
Ellensburg, WA
04.2019 - Current
- Create, schedule, and assign preventive maintenance work orders, build templates, generate reports, input asset data in Aim.
- Ensure all shops are accurately informed of their open work orders.
- Assist shop leads/supervisors in closing out all completed work orders,
- Review work orders for accuracy and completeness before data entry in AIM.
- Supported planning and coordination of preventive maintenance work orders through AIM system including work orders, data analysis, and associated activities.
- Assists in scheduling, staging, tracking and reporting of daily interfaces with customers and departmental staff.
- Assists coordination and organization of front line dispatch and work control system receiving and managing over 50 work orders per day with large volume calls.
Bartender
AMERICAN LEGION
10.2011 - 12.2018
- Greeted guests in timely and professional manner, Provided excellent customer service.
- Carefully adhered to all applicable Liquor Laws and licensing.
- Assisted with special Events/Catering while maintaining positive working relationship with fellow staff and management.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Trained multiple new employees on drink preparation, product promotion, garnish preparation and sanitation and safety protocol.
Assistant Manager
Model KE Cleaners
05.2007 - 10.2011
- Updated customer orders from start to finish in accurate and timely manner.
- Trained staff on operating procedures and company services.
- Collected, sorted and assembled customer orders.
- Provided excellent customer service to customers in person and via telephone.
Customer Service Assistant
Superior Cleaners
Ellensburg, WA
03.2006 - 05.2007
- Earned management trust by serving as key holder, responsible or opening and closing store.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Submitted completed orders quickly to maximize delivery efficiency.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers
Education
Some College (No Degree) - Certified Medical Administrative Assistant
Medical Allied Career Center
Santa Fe Springs, CASkills
- Administrative and Office Support
- Multi-line phone proficiency
- Database Management
- Clear verbal communication skills
- Courteous with Strong Service Mindset
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Microsoft Office Suite
Certification
- Word, Excel, Access, Powerpoint Training - 2003
Timeline
Program Assistant
Central Washington University
04.2019 - Current
Bartender
AMERICAN LEGION
10.2011 - 12.2018
Assistant Manager
Model KE Cleaners
05.2007 - 10.2011
Customer Service Assistant
Superior Cleaners
03.2006 - 05.2007
Some College (No Degree) - Certified Medical Administrative Assistant
Medical Allied Career Center
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