Amanda Richardson
Land O' Lakes
Summary
Restaurant/General Manager with 15 plus years in restaurants being highly dedicated to career growth. I am a focused leader with restaurant operations knowledge to drive profitability through general operations, guest relations, staff development and training.
Overview
20
20
years of professional experience
Work History
Assistant General Manager
Millers Ale House
08.2016 - Current
- Hired, trained and managed all staff, including employee development, issuing disciplinary action and conducting performance reviews.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Oversaw food preparation and monitored safety protocols.
- Led and directed team members on effective methods, operations and procedures.
- Opened Seminole Location 2017
- Oversaw inventory management processes, ensuring optimal stock levels and product availability.
General Manager
Fox & Hound
07.2012 - 08.2016
- Carefully interviewed, selected, trained and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations and procedures.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Skillfully interacted with external vendors to obtain the best quality in pricing and product.
- Exceeded annual sales in 2012, 2013 and 2015.
- Ranked #1 Food COS in company for 2014 and 2015.
- Ranked Top 5 Alcohol COS in company for 2014 and 2015.
- Company training store since 2013
Kitchen Manager
Fox & Hound
07.2008 - 07.2012
- Correctly calculated inventory and ordered appropriate supplies.
- Led and directed team members on effective methods, operations and procedures.
- Oversaw back and front of house personnel to maintain adequate staffing and minimize overtime.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Conducted timely performance evaluations for all back of house staff.
Kitchen Manager/Service Manager
Lonestar Steakhouse
08.2005 - 07.2008
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
Education
Bachelor of Science - Criminal Justice
Missouri Baptist University
2005
Skills
- Inventory control and record keeping
- Natural leader
- Strong work ethic
- Food service background
- Food safety certified
- Service-oriented
- Passion for customer satisfaction
- Proven cost-control expert
- Conflict resolution techniques
Timeline
Assistant General Manager
Millers Ale House
08.2016 - Current
General Manager
Fox & Hound
07.2012 - 08.2016
Kitchen Manager
Fox & Hound
07.2008 - 07.2012
Kitchen Manager/Service Manager
Lonestar Steakhouse
08.2005 - 07.2008
Bachelor of Science - Criminal Justice
Missouri Baptist University
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