Amanda Richie
Nederland,TX
Summary
Dedicated and team-oriented professional, with a strong desire for a stable, long-term career at an established company. Committed to safety and ensuring a secure and compliant work environment. Eager to leverage my college education and hands-on experience to foster personal and professional growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Electronics Technician
24 Hour Safety
08.2021 - Current
- Delivered outstanding customer service experience by providing clear explanations of repairs needed and potential costs involved.
- Developed a strong knowledge base across various electronics brands, enabling swift identification of common malfunctions unique to particular models.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Bartender
Buffalo Wild Wings
11.2014 - 08.2021
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
Owner/Operator
Gulf Coast Fight Shop
06.2014 - 01.2019
- Managed day-to-day business operations.
- Strengthened relationships with existing members by conducting regular check-ins and addressing their concerns efficiently.
- Maintained membership database, ensuring that all information was current and accurate.
- Built relationships with customers and community to promote long term business growth.
Education
Associate of Applied Science - Instrumention
Lamar State College - Port Arthur
Port Arthur, TX12.2019
Skills
- Troubleshooting
- Flexible and Adaptable
- Building Customer Rapport
- Equipment Repair
- Materials Transport
- Dedicated Team Player
Certification
- Certified Portable Gas Detection Technician for the following - MSA, BW, RAE, Gas Clip, RKI, ISC
Activities Outside of Work
- Engage in ongoing self-development activities to enhance personal and professional growth.
- Dedicate time to practicing Jiu-Jitsu, a discipline that promotes physical fitness, mental resilience, and self-discipline.
- Pursue language learning as a means of expanding cultural understanding and communication skills.
Additional Information
TWIC and ISTC Basic in hand
Timeline
Electronics Technician
24 Hour Safety
08.2021 - Current
Bartender
Buffalo Wild Wings
11.2014 - 08.2021
Owner/Operator
Gulf Coast Fight Shop
06.2014 - 01.2019
Associate of Applied Science - Instrumention
Lamar State College - Port Arthur