Amanda Ridgardo
Summary
Detail-oriented Nursing professional adept at delivering compassionate care to all patients. Excellent track record of meeting academic goals and excelling in clinical placements. Commended for history as hardworking, punctual team-player.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Registered Nurse Multi-Trauma Critical Care
R Adams Cowley Shock Trauma Center
Baltimore, MD
07.2024 - Current
- Provided direct patient care in a Trauma ICU setting, including assessment, diagnosis and implementation of treatment plans.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Assisted with intubation, ventilator management and chest tube insertion as needed.
- Administered medications via intravenous push or continuous infusion pumps.
- Utilized critical thinking skills when making decisions involving life-saving measures in emergency situations.
Customer Resolutions Team Leader
IKEA
White Marsh, MD
05.2017 - 08.2022
- Trained and coached team members in job performance, including specifics related to customer experience
- Developed team members through one-on-one coaching and escalated call management
- Facilitated team discussions on a monthly basis to discuss goals, successes and areas for improvement
- Evaluated assigned team members and prepared relevant performance reviews
- Managed employee concerns regarding attendance and conduct, and delivered appropriate corrective action
- Motivated and encouraged team members through positive communication and feedback
Director of Patient Services
Center for Vein Restoration
Greenbelt, MD
09.2016 - 05.2017
- Directed and managed all activities associated with Call Center operations, including developing and implementing policies and procedures on systems
- Developed quality assurance standards and established targets for all staff
- Motivated and promoted team employees from within for key leadership roles
- Coordinated and launched grand openings for new locations
- Spearheaded development of training strategies to boost employee productivity
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
Regional Director of Operations
Center for Vein Restoration
Grand Rapids, MI
09.2015 - 09.2016
- Assessed, optimized and elevated operations to target current and expected demands
- Managed scheduling for 20 employees to ensure optimal productivity
- Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels
- Facilitated HR operations, which included strategic workforce planning, performance management, staffing and administration of benefits
- Set and administered annual operating budget, consistently maintaining controls and preventing overages
- Identified client business and operational needs and introduced services to provide solutions.
Education
Bachelor of Science - Nursing
Towson University
Towson, MD12.2024
Associate of Science - Nursing
Community College of Baltimore County
Essex, MD05.2024
Skills
- Team leadership and development
- CPR certification
- Proficient in Microsoft Office ( Word, Excel, PowerPoint, Outlook, Skype)
- Time Management
- Direct Patient Care
- Medication Administration
- Task Prioritization
- Basic Nursing Care
- Patient Assessments
- Infection Control Standards
- Excellent written and verbal skills
- Privacy and Confidentiality
- Patient Monitoring
Accomplishments
- Dean's List 2023 and 2024
- Graduated Magna Cum Laude 2024
Certification
- Health Care Provider Basic Life-Support Certificate
- Registered Nursing License-Passed NCLEX July 2024
Timeline
Registered Nurse Multi-Trauma Critical Care
R Adams Cowley Shock Trauma Center
07.2024 - Current
Customer Resolutions Team Leader
IKEA
05.2017 - 08.2022
Director of Patient Services
Center for Vein Restoration
09.2016 - 05.2017
Regional Director of Operations
Center for Vein Restoration
09.2015 - 09.2016
Bachelor of Science - Nursing
Towson University
Associate of Science - Nursing
Community College of Baltimore County
- Health Care Provider Basic Life-Support Certificate
- Registered Nursing License-Passed NCLEX July 2024
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