Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda Ridgway

Restaurant Manager
Phoenix,Arizona

Summary

Organized and systems-oriented hospitality leader with over 6 years of managing front-of-house operations, optimizing costs and training high performing teams. Committed to fostering a positive workplace culture through collaboration, development and efficiency.

Overview

9
9
years of professional experience
2
2
Certifications
1
1
Language

Work History

Restaurant Events Coordinator

The Americano Restaurant
07.2025 - Current
  • Improved Sales Kits for potential events clients.
  • Managed event leads, contracts and bookings through TripleSeat.
  • Supervised on-site event staff and ensured smooth execution.

Restaurant Administrator

The Americano Restaurant
08.2024 - Current
  • Oversee invoice approval and credit card reconciliation using Restaurant 365.
  • Managed hourly employee onboarding, offboarding, and record keeping.
  • Created training material for both back of house and front of house teams.
  • Actively supoorted daily operations above and beyond the scope of my role.

General Manager

Mora Italian
03.2022 - 08.2024
  • Managed $3M in annual net sales while maintaining industry-standard labor, food & beverage costs.
  • Reduced staff turnover by fostering a positive work environment, opportunities for growth, and high team satisfaction.
  • Implemented Restaurant 365 inventory management systems to identify waste and improve cost efficiency.
  • Coordinated the launch of seasonal/holiday menus and special events across departments.
  • Created a lunch catering program using EzCater to increase sales without increasing labor.

Director of Service

Mora Italian
03.2021 - 03.2022
  • Maintained a hands-on leadership presence on the floor during service.
  • Hired, coordinated scheduling, and supervised a front-of-house team of 30 employees.
  • Developed detailed training programs for all front-of-house employees, managers included.
  • Processed payrolls for over 45 employees.
  • Launched a Manager in Training program to promote internal talent knowledge.
  • Scheduled educational weekly trainings with reps and distributors to build staff product knowledge.
  • Managed Beverage inventory and ordering, maintaining 21% beverage cost yearly.
  • Resolved quest issues with a proactive and solution-based approach.

Front Of House Manager

Mora Italian
02.2019 - 03.2021
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Monitored guest feedback on review platforms, and implemented changes based on trends observed.
  • Streamlined opening and closing standards and procedures.

Line Cook (Opening Team)

Mora Italian
02.2017 - 12.2019
  • Promoted from Garde Manger to lead on Saute/Pasta station.
  • Created standardized recipe cards and build sheets to establishing standards across multiple stations.
  • Demonstrated adaptability with new recipes and techniques, learning from peers and chefs.

Education

Culinary Arts -

Arizona Culinary Institute
Scottsdale, Arizona
05.2001 -

Bachelor of Science - Hospitality Management

Iowa State University
Ames, IA
05.2001 -

Skills

  • OpenTable

  • Heartland/Mobil Bytes POS

  • Microsoft and Google Suite

  • Adobe Suite

  • Restaurant 365

  • TripleSeat

Certification

ServSafe Manager

Timeline

ServSafe Manager
02-2028

Title 4 On-Site

01-2026

Restaurant Events Coordinator

The Americano Restaurant
07.2025 - Current

Restaurant Administrator

The Americano Restaurant
08.2024 - Current

General Manager

Mora Italian
03.2022 - 08.2024

Director of Service

Mora Italian
03.2021 - 03.2022

Front Of House Manager

Mora Italian
02.2019 - 03.2021

Line Cook (Opening Team)

Mora Italian
02.2017 - 12.2019

Culinary Arts -

Arizona Culinary Institute
05.2001 -

Bachelor of Science - Hospitality Management

Iowa State University
05.2001 -

Similar Profiles

CREATE PROFILE
Amanda RidgwayRestaurant Manager
Resume profile built at Zety.com