Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda Rios

Milwaukee,WI

Summary

Compassionate and dedicated professional seeking an entry-level Patient Service Representative position. Offering a strong background in customer service, leadership, and childcare with proven communication skills, attention to detail, and a passion for helping others. Eager to grow in a healthcare environment and provide excellent front-line support to patients and medical staff.

A professional with wealth of experience in customer Service, ready to contribute to dynamic team. Known for effective communication and seamless handling of patient inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Lead Teacher

Willow Creek Learning Center
05.2023 - Current
  • - Provide nurturing care and structured educational activities for children
  • - Communicate with parents regarding child development and daily updates
  • - Maintain accurate records and uphold safety, hygiene, and privacy standards
  • - Collaborate with staff to create an inclusive and supportive environment

General Manager / Sales Associate

Exquisite Threading
06.2014 - 05.2023
  • - Managed daily operations of a busy salon including scheduling, inventory, and customer service
  • - Trained and supervised staff, ensuring high-quality service and satisfaction
  • - Handled conflict resolution, customer inquiries, and ensured compliance with company policies
  • - Built strong client relationships and maintained a welcoming front desk environment

Education

High School Diploma -

Menomonee Falls High School
Menomonee Falls, WI
06-2010

Skills

  • - Excellent interpersonal and verbal communication
  • - Patient-focused customer service
  • - Scheduling & front desk coordination
  • - Basic understanding of medical terminology & anatomy
  • - Microsoft Office (Word, Excel, Outlook)
  • - Strong multitasking and organizational skills
  • - Team leadership and conflict resolution
  • - HIPAA awareness and confidentiality
  • Childcare needs
  • Lesson planning
  • Activity planning
  • Conflict resolution

Certification

  • - CPR & First Aid Certified
  • - COR Certified (Child Observation Record)
  • - HIPAA Awareness (informal training through experience)

Timeline

Lead Teacher

Willow Creek Learning Center
05.2023 - Current

General Manager / Sales Associate

Exquisite Threading
06.2014 - 05.2023

High School Diploma -

Menomonee Falls High School

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