Amanda Rios-Alvarez
Salem,IN
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
10
10
years of professional experience
Work History
Receptionist
Division of Family Resources
Salem, IN
05.2020 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Updated daily log book with information about visitors entering the premises.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
Pharmacy Technician
Walmart
Indianapolis, IN
01.2015 - 05.2020
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
Education
Associate of Applied Science - Medical Assistant
Harrison College
Indianapolis05-2010
Skills
- Administrative Support
- Bookkeeping
- Scheduling
- Clerical Support
- Office Management
- Data Entry
- Document Management
- Greeting and Seating Clients
Languages
Spanish
Elementary
Timeline
Receptionist
Division of Family Resources
05.2020 - Current
Pharmacy Technician
Walmart
01.2015 - 05.2020
Associate of Applied Science - Medical Assistant
Harrison College
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