Amanda Risius
Altoona,IA
Summary
Dynamic Guest Service Leader with a proven track record at Kwik Star, excelling in guest relations and complaint resolution. Skilled in training teams and enhancing operational efficiency, I leverage exceptional communication and problem-solving abilities to drive sales and maintain high standards of cleanliness and organization.
Overview
34
34
years of professional experience
Work History
Business Owner
Mandy's House Cleaning Services
Des Moines, IA
01.1993 - 02.2016
- Developed quality control processes to maintain high service standards and client satisfaction.
- Performed daily, weekly, biweekly, and monthly cleaning of area businesses and client homes, and rental properties.
- Ensured restrooms were disinfected, including but not limited to toilets, showers, tubs, vanities, and floors.
- Kitchen areas were deep cleaned with regular reporting to clients.
- Used floor care machines such as carpet shampoo machine, steam cleaning machine, vacuums, and buffer.
- Preformed regular and deep cleaning of cabinets, counter tops, floors, baseboards, vents, windows, walls, and behind appliances.
- Office cleanings included cleaning of furniture, business windows (inside and out), floor care, restrooms, and customer areas.
Guest Service Leader/Safety Wellness Coordinator
Kwik Star
Altoona, IA
07.2022 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Trained new staff on operational procedures and customer engagement techniques.
- Managed inventory levels, ensuring product availability for customers.
- Collaborated with team members to streamline checkout processes and improve efficiency.
- Implemented promotional displays to enhance product visibility and drive sales.
- Conducted regular audits of store presentation standards to maintain cleanliness and organization.
- Conducted regular inspections of common areas, restrooms, shower and laundry areas for cleanliness, safety concerns, and maintenance. needs.
- Performed regular and deep cleaning of guest shower areas, including chemical disinfection and floor care.
- Chemical distribution and training for team members.
- Daily floor care including sweeping, mopping and operation of floor scrubber.
- Maintained cleanliness of food prep areas, coolers, freezers, and storage areas.
Assistant Store Manager
Casey's General Store
Altoona, IA
02.2016 - 07.2022
- Assisted in inventory management, ensuring stock levels met customer demand.
- Supported team in achieving sales goals through effective merchandising strategies.
- Trained new staff on store policies, procedures, and customer service standards.
- Implemented operational improvements to enhance efficiency in daily store operations.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Floor care including, but not limited to, sweeping, mopping, waxing, use of various floor machines.
- Performed daily cleanings and disinfection of kitchen areas, restrooms, coolers/freezers and public areas.
- Chemical distribution and mixing.
- Conducted training on various chemicals used within the franchise.
Education
GED -
St Peter's Catholic School
Des Moines, IASkills
- Exceptional communication
- Delegation and supervision
- Guest relations
- Complaint handling
- Detail-oriented
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Detail Oriented
- Multitasking Abilities
- Reliability
- Flexibility
Timeline
Guest Service Leader/Safety Wellness Coordinator
Kwik Star
07.2022 - Current
Assistant Store Manager
Casey's General Store
02.2016 - 07.2022
Business Owner
Mandy's House Cleaning Services
01.1993 - 02.2016
GED -
St Peter's Catholic School