Amanda Risius
Altoona,IA
Summary
Dynamic Guest Service Leader with a proven track record at Kwik Star, excelling in guest relations and complaint resolution. Skilled in training teams and enhancing operational efficiency, I leverage exceptional communication and problem-solving abilities to drive sales and maintain high standards of cleanliness and organization.
Overview
34
34
years of professional experience
Work History
Business Owner
Mandy's House Cleaning Services
01.1993 - 02.2016
- Developed quality control processes to maintain high service standards and client satisfaction.
- Performed daily, weekly, biweekly, and monthly cleaning of area businesses and client homes, and rental properties.
- Ensured restrooms were disinfected, including but not limited to toilets, showers, tubs, vanities, and floors.
- Kitchen areas were deep cleaned with regular reporting to clients.
- Used floor care machines such as carpet shampoo machine, steam cleaning machine, vacuums, and buffer.
- Preformed regular and deep cleaning of cabinets, counter tops, floors, baseboards, vents, windows, walls, and behind appliances.
- Office cleanings included cleaning of furniture, business windows (inside and out), floor care, restrooms, and customer areas.
Guest Service Leader/Safety Wellness Coordinator
Kwik Star
07.2022 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Trained new staff on operational procedures and customer engagement techniques.
- Managed inventory levels, ensuring product availability for customers.
- Collaborated with team members to streamline checkout processes and improve efficiency.
- Implemented promotional displays to enhance product visibility and drive sales.
- Conducted regular audits of store presentation standards to maintain cleanliness and organization.
- Conducted regular inspections of common areas, restrooms, shower and laundry areas for cleanliness, safety concerns, and maintenance. needs.
- Performed regular and deep cleaning of guest shower areas, including chemical disinfection and floor care.
- Chemical distribution and training for team members.
- Daily floor care including sweeping, mopping and operation of floor scrubber.
- Maintained cleanliness of food prep areas, coolers, freezers, and storage areas.
Assistant Store Manager
Casey's General Store
02.2016 - 07.2022
- Assisted in inventory management, ensuring stock levels met customer demand.
- Supported team in achieving sales goals through effective merchandising strategies.
- Trained new staff on store policies, procedures, and customer service standards.
- Implemented operational improvements to enhance efficiency in daily store operations.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Floor care including, but not limited to, sweeping, mopping, waxing, use of various floor machines.
- Performed daily cleanings and disinfection of kitchen areas, restrooms, coolers/freezers and public areas.
- Chemical distribution and mixing.
- Conducted training on various chemicals used within the franchise.
Education
GED -
St Peter's Catholic School
Des Moines, IASkills
- Exceptional communication
- Delegation and supervision
- Guest relations
- Complaint handling
- Detail-oriented
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Detail Oriented
- Multitasking Abilities
- Reliability
- Flexibility
Timeline
Guest Service Leader/Safety Wellness Coordinator
Kwik Star
07.2022 - Current
Assistant Store Manager
Casey's General Store
02.2016 - 07.2022
Business Owner
Mandy's House Cleaning Services
01.1993 - 02.2016
GED -
St Peter's Catholic School