Experienced Product Owner and Business Analyst with an established history of working in a global and diverse environment. Demonstrated versatility by leading multiple Scrum Teams in various work streams. Strong operations professional. Honored as a UnitedHealth Care Service Hero for 2017. Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational and project management skills with a focus on overcoming technical challenges and implementing successful resolutions.
Hi, I’m
Amanda Riske
Chico,CA
Summary
Overview
22
years of professional experience
3
Certification
Work History
Bellese Technologies
Product Owner / Business Analyst
08.2022 - Current
Job overview
- Works with team, stakeholders, and business partners to maintain and improve the software at the Centers for Medicare and Medicaid Services (CMS) that supports the Hospital Quality Reporting program.
- Reduces ambiguity in problems through quantitative and qualitative research.
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
- Collaborated with cross-functional teams to develop high-quality products that met customer needs.
- Analyzed customer feedback to identify areas for improvement.
- Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
- Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
- Facilitated communication between development teams and stakeholders, ensuring clear understanding of requirements and expectations.
- Fostered a culture of continuous improvement through regular retrospective meetings with the team.
- Collaborated with stakeholders to define project scope, objectives, and deliverables that aligned with business goals.
- Enhanced product development by implementing Agile methodologies and practices.
- Attended and facilitated Agile ceremonies, demos and production proving activities.
- Broke projects into epics and implementable user stories.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
UnitedHealth Group
Product Owner
10.2015 - 08.2022
Job overview
- Created capabilities, features, and user stories in Rally and communicated them to globally located Agile Team.
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
- Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.
- Owned and prioritized product backlog.
- Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
- Achieved consistent on-time product releases by effectively managing resources and prioritizing tasks according to business goals.
- Fostered innovation within the team through brainstorming sessions and collaborative problem-solving exercises.
- Championed best practices in Agile Product Management throughout the organization, helping to promote a culture of continuous learning and adaptation among colleagues.
- Created and maintained comprehensive product documentation, ensuring all team members had access to up-to-date information on project requirements, features, and specifications.
- Improved user experience through regular collaboration with UX designers and incorporating feedback from end users.
- Enhanced product quality by implementing agile methodologies and continuously refining backlog priorities.
- Facilitated effective decision-making among stakeholders through clear presentation of data-driven insights regarding project progress or challenges.
- Boosted customer satisfaction through regular engagement with client representatives and ensuring timely resolution of issues.
- Mitigated risks associated with product development through proactive identification, assessment, and management of potential issues or obstacles.
- Developed detailed product roadmaps, providing clear direction for the development team and stakeholders.
- Ensured seamless integration of new features with existing systems by working closely with software architects and developers.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
UnitedHealth Group
Senior Business Process Analyst
05.2010 - 10.2015
Job overview
- Defect Lead – understanding business and technical impacts of defects, assigning priority, tracking and documenting in ServiceNow, communicating status and results to business and end users
- Liaised with staff managers to collaboratively design process change implementation plans.
- Used relevant data and facts to perform analysis, investigate inquiries, and identify solutions for a range of issues.
- Designed process models to provide clear, understandable tools for presenting complex business processes to individuals with minimal knowledge on topic.
- Produced documentation outlining process improvement solutions.
- Conducted walk-through demonstrations of proposed process changes.
- Created detailed documentation of all business processes, providing clear guidelines for employees and stakeholders.
- Liaised with senior leadership to communicate progress updates and align process improvement initiatives with organizational goals.
- Trained staff members on new procedures, enhancing overall team efficiency and productivity levels.
- Worked within the department and with stakeholders on end-to-end business process activities, including gathering data, determining business requirements, and identifying impacts to the business.
- Mentored and on boarded new team members.
- Worked with a cross-functional team to analyze and understand operational impacts and opportunities.
- Facilitated multiple scrum team collaboration efforts to identify current capability and improvement possibilities.
Education
De Anza CollegeCupertino, CA
Some College (No Degree)
University Overview
Skills
- Agile Certified Practitioner
- Flexibility
- Communication
- Business Analysis
- Requirements Elicitation, Definition and Analysis
- Release planning
- Product Backlog Management
- Roadmap development
- Agile/Scrum Methodology
- Product Lifecycle Management
- Stakeholder relationship management
- User Acceptance Testing
Certification
- Agile Certification, 2015
- Agile Certification, 2022
- Salesforce Training, 2022
Hobbies and Interests
Hobbies and Interests
- Enthusiastic visitor of Disney Parks with family
- Dedicated container gardening enthusiast with a focus on orchids
- Learning Korean language
- Enjoy spending quality time with Boba, my Pomeranian
Quote
A positive attitude may not solve all your problems, but it will annoy enough people to make it worth the effort.
Timeline
Product Owner / Business Analyst
Bellese Technologies
08.2022 - Current
Product Owner
UnitedHealth Group
10.2015 - 08.2022
Senior Business Process Analyst
UnitedHealth Group
05.2010 - 10.2015
De Anza College
Some College (No Degree)