Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Amanda Ritch

Jacksonville,Florida

Summary

Dedicated and reliable professional possesses a deep understanding of a wide range of tools and equipment. Proven record of successfully diagnosing and resolving complex repair issues. Skilled in performing preventative maintenance to ensure smooth operations and maximize equipment life.

Overview

4
4
years of professional experience

Work History

LEAD TECHNICIAN

Sir Grout
08.2023 - 08.2024
  • Trained new technicians on equipment operation and servicing protocols.
  • Explained technical diagnoses and repair requirements using clear terminology.
  • Coordinated activities of subordinate technicians to enhance workflow efficiency.

BILLING SPECIALIST

D.R. Dreamhomes
01.2022 - 07.2023
  • Resolved customer inquiries related to billing, charges, and payments efficiently.
  • Maintained accurate and complete billing systems and processes for optimal performance.
  • Handled escalated billing disputes professionally, ensuring timely resolutions.
  • Executed follow-ups on past due accounts through calls, emails, or letters.
  • Reviewed and posted daily payments to maintain financial accuracy.
  • Utilized strong organizational skills to effectively manage daily billing operations.
  • Successfully managed accounts receivable and billing processes for multiple clients.

ASSISTANT STORE MANAGER

Dollar General
03.2020 - 01.2022
  • Oversaw daily operations, including shift scheduling and task assignments.
  • Resolved customer complaints while ensuring high levels of service.
  • Supervised cash handling processes to guarantee transaction accuracy.
  • Managed customer inquiries and complaints professionally and promptly.
  • Enhanced employee knowledge through targeted training and mentorship.
  • Maintained organized store environment for health and safety standards.
  • Directed employee tasks and time management to elevate customer experiences.
  • Executed floor sets according to plan-o-grams to refresh store appearance.

Education

HIGH SCHOOL DIPLOMA - Culinary Arts

Middleburg High School
Middleburg, Florida
06.2009

Skills

  • Hospitality and accommodation management
  • Service records management
  • Customer service expertise
  • Office administration experience
  • Billing specialist

Additional Information

I have been operating a micro bakery out of my home for the past 2 years with the goal of owning and operating my own mobile food business. This is the reason for the gap in my recent employment.

Timeline

LEAD TECHNICIAN

Sir Grout
08.2023 - 08.2024

BILLING SPECIALIST

D.R. Dreamhomes
01.2022 - 07.2023

ASSISTANT STORE MANAGER

Dollar General
03.2020 - 01.2022

HIGH SCHOOL DIPLOMA - Culinary Arts

Middleburg High School

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