Amanda Rivera

Dynamic professional with substantial experience maximizing organizational success through the utilization of extraordinary project management attributes. Results-oriented individual; known for serving actively in highly collaborative and team-based environments, ensuring on-time completion of complex tasks within budget, and increasing productivity to achieve project goals. Exceptional leadership skills with aptitude to direct team activities, provide training sessions, resolve critical issues, and deliver outstanding operational support to improve overall staff performance. Adept at achieving corporate objectives by minimizing various costs and maximizing revenues through the execution of robust strategies. Expert communicator; capable of liaising across various corporate levels to build strong relationships with key stakeholders, while maximizing employee satisfaction and retention. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Seasoned Business Analyst offering 15 years of IT industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Bexar County IT Core Values President - 2023

• Reached out to clients and decreased the ratio of more than 60 days' delayed invoices by 50% within 6 months in collaboration with project managers.
• Generated 10% savings from the assigned budget through efficient management of various activities, such as scheduling, resourcing, and forecasting.
• Employed offshore labor competently resulting in reduction on project costs by 25%.
• Owned control over end-to-end HR-related activities and documentation, such as preparation and circulation of offer letters, appointment letters, salary slips, and warning letters.
• Enabled employees to acquaint themselves with jobs and increase job-related knowledge through the orchestration of onboarding plans as well as training sessions on HR policies, internal procedures, and regulations for newly hired employees.
• Established a highly productive operating environment by ensuring compliance with set procedures and controlling violations of rules within the organization.

• IT Business Analyst II, Bexar County, San Antonio, TX, 2021-01-01, Present, Under general supervision, is responsible for supporting Bexar County Information Technology team; will support the mission of the County, ensuring successful delivery of IT services as defined in the duties and responsibilities. This position will represent the County in a professional and effective manner and establish and maintain effective working relationships with co-workers, County employees, Elected/Appointed Officials, outside organizations and agencies, vendors, and the general public. Estimated total cost of project to minimize various expenses by performing data analysis of project budget.Formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements in order to use this knowledge for the development or modification of moderately complex information systemsAnalyzes business and user needs, documents requirements, and revises existing system logic difficulties as necessaryGuides and advises less-experienced Business Systems AnalystsWorks in some phases of systems analysis and considers the business implications of the application of technology to the current business environmentLeads requirements analysis, validation, and verification, ensuring that requirements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiableElicits requirements using interviews, document analysis, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, competitive product analysis, task and workflow analysis, and/or requirements workshopsRecommends and provides insight into the best techniques in business analysis on projectsWorks directly with Demand Management to ensure the Software Development Life Cycle is followed within the organizationBusiness Analyst assigned to a multi-year $35M project to replace a 52-year-old system with multiple Implementations.
• Project Analyst, Poznecki-Camarillo & Associates, San Antonio, TX, 2019-01-01, 2021-01-01, Employ in-depth knowledge of business and operational fundamentals to determine the project team's direction with a keen focus on obtaining desired outcomes. Support the marketing department in vision-driven decision-making by providing clear logic, adequate description of activities, and expected outputs by creating project proposals. The streamlined flow of information within the organization by interacting across all corporate levels, including team members, senior management, and business owners.Estimated total cost of the project to minimize various expenses by performing data analysis of the project budget.Ensured on-time completion of assigned tasks through efficient utilization of multitasking skills.Contributed to saving around 6 months of manual work by enabling a smooth transformation of project information into a CRM Database.
• Project Manager, United Services Automobile Association, San Antonio, TX, 1991-01-01, 2015-01-01, Fulfilled business requirements in compliance with regulatory standards by engaging in medium-term projects. Spearheaded project activities and reinforced key processes with an emphasis on maintaining quality and achieving desired results. Identified and eliminated potential project-related risks and increased awareness within the organization across all levels through the utilization of exceptional analytical attributes.Enabled on-time delivery as well as confirmed requirements and scope to obtain quality metrices through establishment of KPIs.Saved budgeted cost by 5% every time and completed assigned projects prior to scheduled time through implementation of best practices.Supervised 35 projects simultaneously through the utilization of extraordinary project management skills.

• Supervisory Skills: Interpersonal Skills, Highly Proficient, 2021
• Project Timeline Management, Proficient, 2021

• Volunteer | City of San Antonio Animal Care Services
• Volunteer | San Antonio Pets Alive
• Volunteer | Church