Amanda Rivera
Miami,FL
Summary
Experienced insurance professional with a background in selling health and auto insurance, complemented by strong administrative and customer service skills from 3 years of experience as a receptionist in both dental and primary care settings. Adept at handling client inquiries, processing insurance claims, and managing day-to-day operations. Proven ability to provide excellent service, ensure smooth office workflow, and maintain confidentiality in healthcare environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Insurance Specialist
Kyra insurance
04.2024 - Current
- Provide excellent customer service to clients, including responding to inquiries and resolving issues
- Build and maintain relationships with clients to ensure customer satisfaction
- Sell insurance products, such as life, health, or auto insurance
- Analyze clients' current insurance policies and recommend additional coverage
- Process applications for new and existing policies
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Responded to customer requests for products, services, and company information.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Processed and recorded new policies and claims.
- Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
Front Desk Receptionist
Eden Medical Center
06.2022 - 04.2024
- Greeted and welcomed guests, providing a positive first impression of the company
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Scheduled appointments and maintained an organized calendar for multiple staff members
- Efficiently handled all incoming and outgoing mail, packages, and deliveries
- Maintained cleanliness and organization of the front desk area at all times
- Provided administrative support to various departments as needed, including data entry and filing
- Assisted with event planning and coordination, ensuring smooth execution of meetings and conferences
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
- Collaborated with other team members to ensure seamless communication across different departments
- Trained new receptionists on office procedures, phone systems, and customer service best practices
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed appointments, communicated with clients, and updated client records.
Dental Receptionist
Vida Dental
06.2021 - 05.2022
- Answer calls, schedule appointments, check insurances, scan documents, deal with some billing
- Keeping the schedule organized and confirming appointments
- Check in and check out patients
- Provided excellent customer service to create positive experiences and build patient trust.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Helped patients complete necessary medical forms and documentation.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
Education
High school diploma -
Miami Southridge Senior High School
Miami, FL01.2020
Skills
- Cashiering
- Customer Service
- Documentation skills
- Policy analysis
- Reporting skills
- Account management
- Negotiation
- Documentation
- Insurance law
- Cash Handling
- Animal Care
- Dental office experience
- Medical receptionist
- HIPAA
- Medical records
- Medical scheduling
- Dental receptionist
- Hospitality
- Presentation skills
- Office management
- Driving
- Computer Skills
- Insurance verification
- Typing
- Office experience
- Filing
- Front desk
- Communication skills
- Administrative experience
- Bilingual
- Microsoft Excel
- Microsoft Word
- Medical terminology
- Medical coding
- Microsoft Office
- Records management
- EClinicalWorks
- Insurance Sales
Certification
4-40, 05/01/24, 05/31/26, The Florida 4-40 customer representative license allows an individual to transact insurance in an office as a salaried employee.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Assessments
- Sales skills, Proficient, 06/01/21
- Work motivation, Proficient, 06/01/21
- Administrative assistant/receptionist, Proficient, 01/01/24
Languages
Spanish
Native or Bilingual
Timeline
Insurance Specialist
Kyra insurance
04.2024 - Current
Front Desk Receptionist
Eden Medical Center
06.2022 - 04.2024
Dental Receptionist
Vida Dental
06.2021 - 05.2022
High school diploma -
Miami Southridge Senior High School
Similar Profiles
Shanri-Violet Mar-LiiShanri-Violet Mar-Lii
Barista at Cafe KyraBarista at Cafe Kyra
Kyra PowellKyra Powell
FatTreatz LLC at Kyra PowellFatTreatz LLC at Kyra Powell
Toni ForbesToni Forbes
Food and Beverage Associate at KyraFood and Beverage Associate at Kyra