Amanda Rivera

Career at Mash House began in 2018, starting as a server and by the end of 2019 was a full-time bartender/cocktail server and by April of 2021, assuming the role of private event coordinator whilst still bartending. By the end of 2021 was promoted to bar manager. Currently over seeing all private dining, bar inventory and FOH staff productivity

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
• Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Answered customer questions about hours, seating, and menu information.
• Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Contributed to team success through effective communication and cooperation with coworkers and management.
• Provided friendly, courteous service to create memorable moments for guests.
• Arranged linens and table settings according to seating plan and event theme.
• Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
• Exhibited strong multitasking abilities by managing multiple guest requests simultaneously without sacrificing quality or attention to detail.
• Contributed to successful events through proactive problem-solving and attentive customer service, earning recognition from clients and supervisors alike.
• Working event as large as 250 people.

• Took orders, prepared meals, and collected payments.
• Worked front counter, drive-thru and other areas.
• Worked well with teammates and accepted coaching from management team.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.