Amanda Rivera
Willow Grove,PA
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Eager to learn and contribute to success through hard work, attention to detail and excellent organizational skills. Clear understanding of scheduling appointments, customer service, data entry and more. Motivated to learn new things and grow in any industry.
Overview
10
10
years of professional experience
Work History
Authorization Representative
Help at Home
Horsham , Pennsylvania
11.2021 - Current
- Created, tracked and maintained accurate records of all authorization requests.
- Responded promptly to internal and external customers via telephone or written communication.
- Facilitated training sessions for new hires on relevant policies and procedures.
- Reviewed and verified patient information to ensure accuracy of insurance authorizations.
- Coordinated with various departments such as billing, coding, and clinical teams to obtain necessary documentation for authorization submissions.
- Researched insurance coverage details for patients to determine authorization requirements.
- Adhered to HIPAA regulations when handling confidential patient information.
- Collaborated with provider offices regarding changes in eligibility or benefit structures.
- Analyzed data from multiple sources including third-party payers, claims systems and other databases to identify issues that may impact the accuracy of an authorization request.
- Participated in special projects as assigned by management.
Professional Pet Stylist
Petsmart
North Wales, PA
03.2015 - 10.2021
- Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Trimmed nails using clippers and grinders.
- Bathed dogs and cats to remove fleas, ticks and other skin parasites.
- Handled administrative work such as answering telephones and scheduling appointments for visits.
- Reset procedure rooms between appointments and disinfected equipment.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Worked with more than 10+ animals each day to provide skilled bathing and grooming services.
- Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
- Observed animal details such as size, condition, behavior and eating habits and documented data.
- Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
- Monitored animals for behavioral problems and signs of health issues.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Met with clients to discuss cut and style preferences prior to caring for animals.
- Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
- Provided advice to pet owners on the best grooming techniques for their pet's breed type.
- Assisted with the removal of mats from fur using specialized combs or shears.
- Used scissors, clippers and other grooming instruments in a safe manner to avoid injury to pets or humans.
- Maintained cleanliness of work area by sanitizing tools and equipment between uses.
- Greeted customers and their pets, answered questions about services offered.
- Ensured that all safety protocols were followed while handling animals in the salon environment.
- Performed bathing, brushing, trimming, clipping, and styling of dogs and cats.
- Responded promptly to customer inquiries via phone calls or emails regarding services offered at the salon.
- Developed creative solutions for difficult-to-style breeds or coat types.
- Adhered strictly to safety standards set by local laws governing professional pet stylists.
- Kept accurate records of all services provided to clients' pets in the salon database system.
- Monitored pets during grooming sessions for signs of stress or discomfort.
- Checked animals for fleas and ticks and administered appropriate treatments when needed.
- Assessed the condition of pets' coats before performing any grooming service.
- Recommended products such as shampoos, conditioners, brushes, nail clippers to pet owners.
- Completed daily cleaning tasks such as sweeping floors, washing towels and replenishing supplies.
- Handled customer complaints in a polite and professional manner.
- Identified and addressed difficult pet or owner challenges with professional demeanor.
- Greeted and checked clients in and out and kept salon schedule flowing accurately day-to-day.
- Assessed incoming pets, observed coat conditions and recommended shave-down, dematting or other services to perfectly fit breed standards.
- Groomed pets by brushing, bathing, coat fluffing, nail filing and clipping, ear cleaning and gland expression and exhibited exceptional hand-scissoring skills.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Maintained clean and orderly play yards, kennels and cages.
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Scheduled grooming and veterinary appointments for animals.
- Assisted with grooming tasks such as bathing, brushing, and nail trimming.
- Delivered excellent service to pet owners to drive repeat business.
- Bathed and groomed pets using gentle techniques.
Education
High School Diploma -
Upper Moreland High School
Willow Grove, PA06.2014
Skills
- Safe nail trimming
- Fur cutting techniques
- Dog behavior insight
- Canine health issues
- Good telephone etiquette
- Teambuilding
- Customer Service
- Computer proficiency
- Interpersonal Communication
- Data management
- Planning and Coordination
- Self-motivated professional
- Data entry proficiency
- Documentation expertise
- Prioritization skills
- Policy interpretation
- Excellent communication
- Communication skills
- Confidentiality maintenance
- Multitasking capacity
- Active listening
- Deadline management
- Professionalism
- Teamwork
- Customer relationship management
- Authorizations
- Problem-solving abilities
Timeline
Authorization Representative
Help at Home
11.2021 - Current
Professional Pet Stylist
Petsmart
03.2015 - 10.2021
High School Diploma -
Upper Moreland High School