Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amanda Rivera

Ocala,FL

Summary

Direct Support Professional with a proven track record at Cardinal Services Inc., excelling in client support and behavior redirection. Skilled in medication administration and time management, I developed personalized care plans that enhanced client independence and satisfaction, ensuring timely interventions and fostering autonomy in daily living activities.

Experienced with providing comprehensive care and support to diverse client populations. Utilizes effective communication and interpersonal skills to foster positive relationships. Track record of maintaining safe and supportive environment tailored to individual needs.

Overview

17
17
years of professional experience

Work History

Direct Support Professional

Cardinal Services Inc.
11.2023 - Current
  • Assisted individuals with daily living activities to promote independence and enhance quality of life.
  • Developed personalized care plans tailored to individual needs, ensuring comprehensive support.
  • Facilitated communication between clients, families, and multidisciplinary teams to improve service delivery.
  • Monitored client progress and reported observations to healthcare professionals for timely interventions.
  • Educated clients on life skills, fostering autonomy and self-sufficiency in daily routines.
  • Participated in training sessions to enhance skills related to client care and safety protocols.
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.

Online Personal Shopper

Walmart
07.2023 - 12.2023
  • Curated personalized shopping lists based on client preferences and feedback.
  • Utilized e-commerce platforms to streamline order placement and tracking processes.
  • Researched trending products to enhance customer recommendations and purchasing decisions.
  • Collaborated with vendors to ensure product availability and timely delivery for clients.
  • Assisted clients in navigating online stores, enhancing user experience and satisfaction.
  • Implemented efficient time management strategies to meet client deadlines consistently.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Provided exceptional customer service through prompt communication and issue resolution efforts.

Maintenance Technician

WestRock
06.2013 - 06.2023
  • Conducted regular maintenance checks on equipment to ensure optimal functionality.
  • Diagnosed mechanical issues and performed repairs to minimize downtime.
  • Assisted in the installation of new machinery and systems, following safety protocols.
  • Maintained accurate records of maintenance activities and repair history.
  • Collaborated with team members to develop efficient repair schedules and processes.
  • Utilized diagnostic tools and software for troubleshooting equipment problems.
  • Executed preventive maintenance tasks, contributing to improved equipment reliability.
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.

Supervising Manager

Long John Silver's
04.2008 - 06.2013
  • Developed and implemented operational strategies to enhance team performance and efficiency.
  • Led cross-functional teams to streamline processes and improve service delivery standards.
  • Mentored junior managers, fostering skill development and leadership capabilities within the department.
  • Analyzed workflow metrics to identify areas for improvement and initiated corrective actions.
  • Facilitated training sessions on best practices, ensuring compliance with company policies and safety regulations.
  • Managed resource allocation effectively to optimize productivity across multiple projects simultaneously.
  • Collaborated with upper management to align departmental goals with organizational objectives, driving growth initiatives.
  • Delivered measurable results in cost reduction initiatives without sacrificing quality or customer satisfaction levels.
  • Oversaw budget management, ensuring adherence to financial guidelines while maximizing operational resources.

Education

Culver High School
Culver, IN

Skills

  • Time management
  • First aid and safety
  • Behavior redirection
  • Client support

Languages

Spanish
Full Professional

Timeline

Direct Support Professional

Cardinal Services Inc.
11.2023 - Current

Online Personal Shopper

Walmart
07.2023 - 12.2023

Maintenance Technician

WestRock
06.2013 - 06.2023

Supervising Manager

Long John Silver's
04.2008 - 06.2013

Culver High School

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Amanda Rivera