Amanda Rivera
Bastrop,TX
Summary
Results-driven administrative professional with expertise in NextGen and Genesys platforms. Proven track record of improving office efficiency and client satisfaction through bilingual communication and effective handling of high call volumes.
Overview
1
1
Language
1
1
Certification
14
14
years of professional experience
Work History
Benefit Administration Analyst
Texas Municipal Retirement System
Austin, Texas
05.2022 - 07.2026
- Processed beneficiary forms and set up accounts and payments in NextGen, facilitating timely benefit access.
- Generated retirement estimates and benefit projections for approaching eligible members.
- Conducted audits to ensure data integrity, enhancing accuracy of official correspondence.
- Handled high call volumes via Genesys Cloud, delivering professional assistance in English and Spanish to improve client satisfaction.
Tax Compliance Officer
Texas Comptroller of Public Accounts
Austin, Texas
01.2020 - 05.2022
- Supported taxpayers with their inquiries regarding tax processes with filing paper and electronic Webfile tax reports.
- Assisted with tax policies, due dates and filing options (monthly, quarterly, or yearly).
- Verified taxpayers using Secretary of State website and Onbase.
- Attended trainings regarding franchise, sales tax, mixed beverage, and other miscellaneous taxes.
Program Coordinator
Texas Criminal Defense Lawyers Association
Austin, Texas
05.2015 - 10.2019
- Coordinated continuing education seminars, managing venue bids, contracts, AV needs, budget evaluations, project timelines, and collaboration with communication department on seminar brochures to ensure successful event execution.
- Supervised and guided seminar department employees, aligning team goals with organizational objectives to enhance overall performance.
- Performed mathematical computations for weekly seminar reports, outlining revenue, expenses, and attendee count for each seminar.
- Analyzed membership dues and renewals, determining status and initiating collection actions to maintain revenue flow.
Administrative Assistant
Texas Medical Association
, USA
04.2014 - 04.2015
- Compiled comprehensive board reports for societies’ business meetings, ensuring accurate representation of key discussions.
- Organized dues billing by coordinating supply orders, updating society information, and processing dues efficiently.
- Supported society membership by addressing inquiries and providing information to potential members, board members, and national society staff.
- Maintained membership database using iMIS and membership status for societies by adhering to established procedures and bylaws.
Temporary Administrative Assistant
Austin Watershed Protection Department
Austin, Texas
12.2013 - 04.2014
- Communicated with Records Liaison and departmental Records Analyst to ensure alignment on records management protocols.
- Developed index for scanned documents, improving retrieval efficiency for disposed records.
- Collaborated with staff to assess records management needs and enforce compliance with records control schedule.
- Acquired knowledge in records management practices.
Training Coordinator
Cardea
Austin, Texas
12.2012 - 10.2013
- Coordinated and executed webinar meetings and events using WebEx to enhance participant engagement.
- Designed and managed mass email campaigns using Constant Contact to effectively communicate with attendees.
- Administered attendee reports using Online Registration Center.
- Liaised with speakers on Conflict of Interest, Purchase Orders, Consultant Agreements, and Education documentation forms to ensure compliance and clarity.
Education
GED -
Austin Community College
Austin08-2008
Skills
- NextGen software
- Genesys platform
- iMIS software
- Data analysis
- Microsoft Office Suite
- Bilingual communication
- Perceptive
Languages
Spanish
Limited
Certification
- Certified Lean Six Cigma White Belt, TMRS, 2025
Timeline
Benefit Administration Analyst
Texas Municipal Retirement System
05.2022 - 07.2026
Tax Compliance Officer
Texas Comptroller of Public Accounts
01.2020 - 05.2022
Program Coordinator
Texas Criminal Defense Lawyers Association
05.2015 - 10.2019
Administrative Assistant
Texas Medical Association
04.2014 - 04.2015
Temporary Administrative Assistant
Austin Watershed Protection Department
12.2013 - 04.2014
Training Coordinator
Cardea
12.2012 - 10.2013
GED -
Austin Community College