Summary
Overview
Work History
Education
Skills
Timeline
background-images

Amanda Roach

West Jordan,UT

Summary

Detail-oriented individual with exceptional communication, customer service, and management skills. Ability to handle multiple tasks effectively and efficiently in fast-paced and stressful environments. Ability to take proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

23
23
years of professional experience

Work History

Manager of Placement Success

Go Au Pair
08.2009 - 02.2025
  • Daily management of a staff of Placement Coordinators and Administrative Assistants. Oversaw and supported staff in facilitating hundreds of Au Pairs placements with U. S. Host Families per year.
  • Oversaw the conflict management and resolution of issues within Au Pair and Host Family placements.
  • Trained and supported both Headquarters staff and Local Support Representatives across the U.S. during the sales process, and continued maintenance of business placements for the agency.
  • Enhanced customer satisfaction by managing conflict resolution promptly, maintaining open lines of communication between partners, and ensuring high-quality service.
  • Created and facilitated training programs for new employees, and continuing education for existing staff members.
  • Consistently evaluated current business practices to find new and more efficient ways to improve process and policies.
  • Managed all elevated customer circumstances for the agency, to provide satisfying resolutions.

Licensed Agency Assistant

American Family Insurance
05.2002 - 08.2009
  • Sales of insurance products to clients seeking quotes on Auto, Home, and Life Insurance policies.
  • Wrote and issued insurance policies tailored to client needs as a licensed insurance producer.
  • Enhanced agency-client relationships by providing exceptional administrative support and timely communication.

Education

High School Diploma -

Jordan High School
Sandy, UT
05-1992

Skills

  • Property and Casualty Insurance License
  • Salesforce Experience
  • Microsoft Office
  • Customer Relations Expertise
  • Team Leadership Experience
  • Staff Training and Development
  • Advanced Conflict Resolution
  • Solution Implementation
  • Effective Task Delegation

Timeline

Manager of Placement Success

Go Au Pair
08.2009 - 02.2025

Licensed Agency Assistant

American Family Insurance
05.2002 - 08.2009

High School Diploma -

Jordan High School
Amanda Roach