Amanda Roberts
Franklin,WI
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
People Development Leader
ACT program
West Allis, WI Sussex, WI
06.2020 - Current
- People Development Leader of two plants in Sussex and West Allis, WI
- Responsible for all aspects of employee relations and retention for all 1st year employees
- Also assist with employee issues with all employees even past the 1st year
- Have great experience with SharePoint, Microsoft 365, LabMan, LMS
- Proficient in I9 completion as well as E verification
- Have created Spanish for English speakers program so that employees can all communicate better with our Spanish speaking employees and thus are not limited in their career progression due to communication barriers
- I am well versed in writing Business plans and presenting them to executives for approval
- Check In on 0-60 Employees 2X a day minimum
- Collecting New Hire Assessments and Completing Training in the system
- Dealing with any/all new hire issues with Inside Quad, issues with personnel on the floor, uniforms, pay issues and new ID's
- Call/Check in on new employees when attendance issues occur-NC/NS-or low score notifications
- Mentor and initiate conversation with new and struggling employees
- Have conversations with new hires to see where they feel they would be most interested and successful should the, be right for them
- (Accelerated Career Training)
- Help employees make a smooth transition to ACT program if applicable
- Deal with password issues and resets
- Deal with any all subjects related to new hires
- Hiring and offer process
- Screening Applicants
- Trying to promote some leniency with leadership with the new employees
- Remove and or Graduate New hires from the 0-60 program
- Promote the importance of employee appreciation and the Quad Culture
- Promote the importance of DEI and inclusion in order to retain our employees and make Quad a great place that people want to work!
- Proud member of Quad's DEI taskforce for 2023 and member of our wonderful BRG's
- I am co Chair for our DEI initiatives on human interest stories and have experience in large event planning as I am also a chair member for our company event planning board
- Well versed in the necessary steps it takes for a justice impacted individual to re-enter the work force and the proud sponsor of Quads initiative to become a 2nd chance employer-I believe that everyone deserves a 2nd chance
- I am certified through my employer to teach team building and communication, conflict management, and problem solving courses
- Certified in Allyship, and a proud member of the Bridge builder foundation and Uplifting impact foundation
- I have also taken courses at Madison school of Business in DEI and Allyship programs
- Slowly start to change the status quo thinking with older leadership to help them see the changes that need to be made to retain new employees
- Check in with leadership to make sure check ins are being completed and New hires are progressing
- PDL check ins in the system at weeks 1 and 4
- Listen to the employees and take their feedback and see how to change the process or system to reach a broader audience and make our employees more comfortable and happy at Quad
- Open and honest communication and feedback with new hires and leadership team
- Work hand in hand with the Retention and Acquisition Specialist to ensure new hire success
- Also do Tech champ check ins when necessary
- Orientation Classes
- Practical Training for LOTO and Big Joe
- Basically what I do here is act as a resource and liaison to help production help the new hire succeed and retain their employment-This list is not a full on view of what is done by the WA PDL but rather a synopsis.
- Provided coaching and mentoring to employees.
- Led development teams in building system, data and application-level interfaces and functional relationships.
- Analyzed and evaluated training effectiveness and program outcomes.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Determined and implemented innovative and industry best practices using modern designs and tools.
- Designed and delivered web-based, self-directed learning materials.
- Developed and evaluated solution options to build consensus and drive quality solutions.
- Developed job-specific competencies and performance standards.
- Trained and mentored 60+ new personnel hired to fulfill various roles.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Built and maintained professional relationships with vendors and suppliers.
- Developed and implemented successful onboarding program.
- Created and oversaw several training programs for operations.
- Facilitated virtual, in-person and blended learning sessions.
- Developed strong communication and organizational skills through working on group projects
- Applied effective time management techniques to meet tight deadlines
- Worked well in a team setting, providing support and guidance
- Developed strong organizational and communication skills through coursework and volunteer activities
- Gained strong leadership skills by managing projects from start to finish
- Developed and maintained courteous and effective working relationships
- Acted as a team leader in group projects, delegating tasks and providing feedback
- Demonstrated strong organizational and time management skills while managing multiple projects
- Worked effectively in fast-paced environments
- Skilled at working independently and collaboratively in a team environment
- Volunteered at local community organizations, providing assistance with day-to-day operations
- Passionate about learning and committed to continual improvement
- Resolved problems, improved operations and provided exceptional service
- Identified issues, analyzed information and provided solutions to problems
Supervisor
QUAD
New Berlin, WI
05.2018 - 06.2020
- Maintained compliance with company policies, objectives, and communication goals.
- Collected, arranged, and input information into database system.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Created and managed project plans, timelines and budgets.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Generated reports detailing findings and recommendations.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Maintained database systems to track and analyze operational data.
- Boosted team performance by developing customer service training materials and conducting service training.
- Devised and implemented processes and procedures to streamline operations.
- Monitored workflow to improve employee time management and increase productivity.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted routine inspections to check quality and compliance with established specifications.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Frequently inspected production area to verify proper equipment operation.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Observed packing operations to verify conformance to specifications.
Fulfillment Supervisor
Wetzel Brothers
08.2016 - 05.2018
- I lead a crew of 30-60 people to get jobs out the door on time and correctly
- I preform quality assurance checks on a regular basis
- I manage employee time sheets and take care of time off requests
- Work closely with shipping and other departments to get jobs shipped on time
- Determined staffing needs, developing schedules to staff all shifts
- Evaluated team performance and provided feedback on areas requiring improvement
- Inspected physical condition of warehouse and equipment and implemented any repairs, improvements, or replacements as necessary
- Scheduled shifts and shift changes to accommodate workload and customer needs
- Resolved conflicts between team members and addressed complaints or grievances
- Set up displays of merchandise to market new products to customers
- Monitored progress of tasks to provide feedback for improvement
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding
- Led improvement initiatives to advance operational efficiencies and increase revenue
- Supervised team of helpers, laborers and material movers to efficiently complete tasks
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow
- Trained new team members on proper and safe use of tools and equipment
- Assigned tasks to team members to complete within designated time frames
- Cross-trained new associates on picking and filling orders for warehouse products
- Developed standard operating procedures for team to follow and maintained records of activities
Crew leader
Valassis
09.2007 - 10.2011
- Actively suggested operational improvements to enhance quality, improve production times and reduce costs
- Adjusted machine feed and speed if machine malfunctioned
- Assisted machine operators with finished pieces
- Helped achieve company goals by supporting production workers
- Maintained necessary level of communications between shifts
- Maintained proper stock levels on a line
- Responsible for achieving production requirements
- Trained staff of 10 direct labor employees to perform assembly and manufacture of product
- Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance
- Configured any human and material resources needed
- Ensured that all health and safety guidelines were followed
- Ensured the most cost-effective production methods were employed
- Made sure that products were produced on time and are of good quality
- Monitored and adjusted production processes or equipment for quality and productivity
- Planned and laid out work to meet production and schedule requirements
- Prepared and maintained production reports and personnel records
- Reviewed the performance of subordinates
- Worked with managers to implement the company's policies and goals.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Monitored team members to verify work quality and address concerns.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Collaborated with other departments to streamline operations and improve customer service.
- Inspected tools and equipment to maintain safety and efficiency.
- Operated forklifts and boom lifts to complete various tasks.
- Worked on sites, installing roofs and other exterior components.
- Used variety of hand and power tools to complete tasks.
- Supervised end-of-day cleanup activities to remove debris and unnecessary supplies from customer premises.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Developed and implemented process improvements to increase productivity.
- Trained employees in time management and proper ways to complete job duties.
- Followed instructions and safety protocols while operating machinery and equipment.
- Established and enforced policies and procedures to maintain high standards of work.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Loaded and unloaded materials onto trucks and trailers.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects
- Established positive relationships with customers and colleagues through high standards of customer service
- Trained employees in time management and proper ways to complete job duties
- Developed and implemented process improvements to increase productivity
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work
- Settled crew member disputes by addressing problems quickly and providing successful mediation
Education
Some College (No Degree) - Business Management
University of Phoenix
FranklinSkills
- Proofreading
- English
- Microsoft Outlook
- Writing Skills
- Office Management
- Typing
- Certifications and Licenses
- Fork lift
- Assessments
- Supervisory Skills:
- Motivating & Assessing Employees — Highly Proficient
- June 2020
- Motivating others to achieve objectives and identifying improvements or corrective actions
- Full results: Highly Proficient
- Forklift Safety — Highly Proficient
- Best practices and safety hazards in forklift operation
- Administrative Support — Proficient
- Using basic scheduling and organizational skills in an office setting
- Full results: Proficient
- Intermediate Spreadsheet Proficiency with Microsoft Excel — Completed
- March 2019
- Measures a candidate's knowledge of intermediate Microsoft Excel techniques including effectively
- Writing and applying conditional formulas
- Full results: Completed
- Management & Leadership Skills: Planning & Execution — Completed
- October 2019
- Planning and managing resources to accomplish organizational goals
- Administrator — Proficient
- Personality and problem-solving skills
- Work Motivation — Highly Proficient
- Level of motivation and discipline applied toward work
- Management & Leadership Skills: Impact & Influence — Highly Proficient
- May 2020
- Choosing the most effective strategy to inspire and influence others to meet business objectives
- Customer Focus & Orientation — Highly Proficient
- Responding to customer situations with sensitivity
- Work Style: Reliability — Proficient
- Tendency to be dependable and come to work
- Office Manager — Highly Proficient
- Scheduling and budgeting
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Additional Information
- Organizational skills
- Interpersonal skills
- Initiative to work independently
- Microsoft applications skills
- Strategic thinker
- Quality assurance training
- Inline printing experience
- Video jet printing experience
- I am also a graduate of a management program
- Staff Development
- Leadership Development
- File and Data Retrieval Systems
- Event Coordination
- Standard Operating Procedure
- Lean Kaizen
- Problem Resolution
- Team Oversight
- Document Control
- Marketing Materials
- Quote Preparation
- Event Planning
- Worksite Management
- Process Improvement
- Assignment and Project Coordination
- Public Speaking
- Following Supervisor Instructions
- Human Resources Understanding
- Business Planning
- Updating Stakeholders
- Virtualization
- Performance Tracking and Evaluations
- Complex Problem-Solving
- Calendar Management
- Shrinkage Prevention
- Hiring and Recruitment Knowledge
- Player Engagement
- Schedule Oversight
- Priority Management
- Best Practice Implementation
- Project Proposals
- Mentoring
- Point of Contact
- Public Relations
- Project Support
- Coordinating with Supervisors
- Data Management Familiarity
- Quality Standards
- Staff Management
- Leadership
- Emergency Response Coordination
- Data Collection
- Business Development
- Presenting Ideas and Plans
- Report Creation
- Schedule Management
- Presentations
- Staff Training
- Program Management
- Change Management Process
- Project Coordination
- Administrative Oversight
- Persuasive Communication Style
- Customer Service
- Organizational Effectiveness
- Team Coordination
- Office Administration
- Recruitment and Hiring
- Negotiation
- Business Administration
- Team Leadership & Development
- Thought leadership content development
- Leadership development
- Class development
- Recruitment strategy development
- Training curriculum development
- New material development
- Classroom leadership
- Community program development
- Leadership training
Accomplishments
- TRAINING (Less than 1 year)
- Key Holder
- Line set up (3 years)
- Supervising Experience (6 years)
- Management (1 year)
- Manufacturing Experience (5 years)
- Conflict Management (5 years)
- Time Management (10+ years)
- Computer Literacy (6 years)
- Microsoft Word (4 years)
- Microsoft Office (4 years)
- Special Needs (10+ years)
- Shipping & Receiving
- Administrative Experience (2 years)
- Interviewing (2 years)
- Leadership (8 years)
Additional Information
- Willing to relocate: No, Authorized to work in the US for any employer
Timeline
People Development Leader
ACT program
06.2020 - Current
Supervisor
QUAD
05.2018 - 06.2020
Fulfillment Supervisor
Wetzel Brothers
08.2016 - 05.2018
Crew leader
Valassis
09.2007 - 10.2011
Some College (No Degree) - Business Management
University of Phoenix