AMANDA ROBERTS
Victorville,CA
Summary
Detail-oriented Bookkeeper seeking a position that allows me to apply my highly organized and problem-solving skills to a reputable organization. Dedicated to accurate record keeping, answering customer questions, and resolving concerns. Proven knowledge in accounting, communication, cash handling, and superior customer service.
Overview
15
15
years of professional experience
Work History
Student Body Bookkeeper
Ranchero Middle School
11.2023 - Current
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Streamlined bookkeeping processes by implementing new accounting guidelines, resulting in increased efficiency.
- Enhanced cash flow management through timely invoicing.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Generated detailed financial reports for management review.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Maintained and processed invoices, deposits, and money logs.
- Posted daily receipts and payments in accordance with corporate protocols.
Pharmacy Assistant
Kaiser Permanente
03.2018 - 10.2023
- Co-lead for Unit Based Team (UBT).
- Responsible for completing and depositing the end of shift bookwork and exchange fund.
- Organize and file all purchase orders received into the pharmacy alphabetically and by date received.
- Perform functions that support pharmacist and technicians in daily workflow.
- Support and enhance patient-centered care efforts by facilitating patient-focused care through collaborative team approach with pharmacy staff and other health care professionals.
- Work as a team member in a fast-paced environment.
- Communicate with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Answer telephones and provide information about order status, store hours, and pharmacy procedures.
- Verify order information against computer database.
- Greet members and respond to questions in friendly and knowledgeable way.
- Keep pharmacy counter and related areas clean, neat, and organized.
Assistant Purchaser/ Dispatch
Endura Steel
12.2015 - 03.2018
- Assist customers with providing product information and sales assistance.
- Process orders via phone, fax, email, and in person.
- Assist outside sales with sourcing material and entering quotes and orders.
- Ensure accuracy on all orders.
- Plan with truck drivers and vendors when orders will be picked up from warehouses and when the material will be delivered to the yard or to the customer.
- Reach out to existing customers and new customers to bring in new orders.
- Help assist lead purchaser with order confirmations from vendors.
- Source out the best pricing from vendors and place purchase orders.
- Ensure all purchase orders are filed away properly when completed.
Senior Customer Service Representative
Desert Community Bank
08.2012 - 12.2015
- Lead person and supervisor in training.
- Lead banking team in daily activities.
- Responsible for opening and closing branch
- Order cash and ship cash for branch.
- Support branch manager with scheduling business customer meetings.
- Communicate with customers regarding loans and refinancing.
- Communicate with customers on behalf of the branch manager via phone, email, and written correspondence.
- Schedule staff lunch breaks and conduct teller training.
- Ensure monthly and quarterly certifications are completed.
- Meet and exceed referral goals.
- Cash checks, process deposits, withdrawals, transfers, and loan payments.
- Successfully address customer questions and concerns, including referring customers to appropriate internal resources for resolution.
- Identify activity to prevent potential losses to the bank.
- Develop new customer relationships and open new accounts for customers.
Cashier/ Host/ Food Runner
Buffalo Wild Wings
09.2011 - 08.2012
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Provide superior customer service and positively represent the restaurant.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Shift Manager/Fast Food Crew Trainer
McDonald's
03.2010 - 09.2011
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Handled end of shift reporting on cash sheets, inventory levels, and cash drawers.
Sales Associate
Aeropostale
04.2009 - 03.2010
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
30 credits completed -
Victor Valley Community College
VictorvilleHigh School Diploma -
Serrano High School
Phelan, CASkills
- 50 WPM typist
- Communication
- Attention to detail
- Adaptability
- Time management
- Active listening
- Financial Recordkeeping
Timeline
Student Body Bookkeeper
Ranchero Middle School
11.2023 - Current
Pharmacy Assistant
Kaiser Permanente
03.2018 - 10.2023
Assistant Purchaser/ Dispatch
Endura Steel
12.2015 - 03.2018
Senior Customer Service Representative
Desert Community Bank
08.2012 - 12.2015
Cashier/ Host/ Food Runner
Buffalo Wild Wings
09.2011 - 08.2012
Shift Manager/Fast Food Crew Trainer
McDonald's
03.2010 - 09.2011
Sales Associate
Aeropostale
04.2009 - 03.2010
30 credits completed -
Victor Valley Community College
High School Diploma -
Serrano High School