Amanda Roberts
Monroe,CT
Summary
Proven to excel in high-volume dining environments, I leveraged strong multitasking abilities and exceptional customer service skills. My expertise in hospitality service significantly enhanced guest satisfaction and operational efficiency, demonstrating a commitment to quality and team success.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Server
Amici Salon and Spa. Proudly Created With Wix.com
2024.02 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server Assistant
The Commons Restaurant at Stone Mountain
2023.10 - 2024.02
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
- Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
Education
Health Information Management - Health Information Technology
Lanier Technical College
Oakwood, GA05.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Food Running
- High-volume dining
- Service prioritization
- Sales expertise
- Food safety understanding
- Sales Techniques
- Order Accuracy
- Quality Control
- Food safety practices
- Suggestive Selling
- Point of sale operation
- Tableside Etiquette
- Food sales and promotion
Certification
Registered Health Information Technician
Timeline
Server
Amici Salon and Spa. Proudly Created With Wix.com
2024.02 - Current
Server Assistant
The Commons Restaurant at Stone Mountain
2023.10 - 2024.02
Health Information Management - Health Information Technology
Lanier Technical College
Registered Health Information Technician
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