Work Preference
Summary
Work History
Education
Skills
Work Availability
Websites
Timeline
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Amanda Roberts
Open To Work
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Amanda Roberts

Clinton Township,MI

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

DealerFloor SupervisorData Entry ClerkData AnalystCustomer Service Representative

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

On-SiteRemoteHybrid
Location: Detroit, MISouthfield, MI
Open to relocation: Yes

Important To Me

Work-life balancePaid time offPaid sick leaveHealthcare benefitsCompany CulturePersonal development programsCareer advancement

Summary

Results-oriented professional with a Bachelor's degree from the University of Michigan and proven success in KPI improvement, performance management, and team development. Recognized for driving operational efficiency and delivering measurable results. Demonstrates strong skills in analysis, written communication, and collaboration, with proven ability to quickly adapt to new environments. Eager to contribute to company success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Work History

AI Data Trainer

Data Annotation
Remote
2026 - Current
  • Developed training datasets to enhance machine learning model accuracy.
  • Executed data quality evaluations of AI chatbots and large language models to uphold operational standards.
  • Reviewed and analyzed training prompts generated by peers, providing constructive feedback to improve content accuracy and relevance.

Dealer

Playtech
Southfield, MI
2025 - 2026
  • Conducted live table games to enhance player experience and maintain high levels of engagement in a fast-paced setting.
  • Facilitated prompt resolution of player inquiries and concerns to enhance customer satisfaction.
  • Ensured compliance with company and game policies alongside state and federal regulations.

Team Manager

Evolution Gaming
Southfield, MI
2025 - 2025
  • Oversaw training and support for a team of 70 dealers, focusing on strategies to elevate KPI metrics.
  • Delivered ongoing coaching and performance management to drive efficiency and accuracy improvements.
  • Facilitated collaboration among cross-functional teams to address performance issues and enhance workflows.

Floor Supervisor

Evolution Gaming
Southfield, MI
2024 - 2025
  • Monitored daily operations on the gaming floor, enforcing compliance with company standards and policies.
  • Led ad hoc retraining sessions for game presenters, ensuring consistent delivery standards.
  • Managed and streamlined workflow initiatives, resulting in a 15% increase in a vital company performance metric over a two-month period.
  • Managed resolution of dealer concerns while ensuring timely escalation of significant issues to management.

Game Presenter

Evolution Gaming
Southfield, MI
2024 - 2024
  • Conducted live gaming sessions for blackjack and roulette, enhancing player experience through immediate interaction and support.
  • Reviewed personal performance data and initiated focused improvements in response to feedback received.

Underwriter

United Wholesale Mortgage
Pontiac, MI
2023 - 2024
  • Reviewed applicant financial profiles to evaluate creditworthiness and create personalized solutions.
  • Oversaw management of 200 mortgage files, ensuring an error rate below 1%.
  • Analyzed survey reports to maintain a high client satisfaction level of 95%.

Education

Bachelor of Arts - Psychology

University of Michigan
Ann Arbor, MI
08-2020

Skills

  • Leadership
  • KPI Improvement
  • Verbal and Written Communication
  • Data Analysis and Entry
  • Documentation and Reporting
  • Punctual and Reliable
  • Teamwork and Collaboration
  • Customer Service and Client Relations
  • Problem-solving
  • Multitasking

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Websites

Timeline

AI Data Trainer

Data Annotation
2026 - Current

Dealer

Playtech
2025 - 2026

Team Manager

Evolution Gaming
2025 - 2025

Floor Supervisor

Evolution Gaming
2024 - 2025

Game Presenter

Evolution Gaming
2024 - 2024

Underwriter

United Wholesale Mortgage
2023 - 2024

Bachelor of Arts - Psychology

University of Michigan

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