Amanda Robertson
Library Page
Wake Forest,NC
Overview
2
2
years of professional experience
Work History
Casual Team Member
JOANN Fabrics and Crafts
Pittsburgh, PA
01.2023 - 05.2023
- Developed positive customer relationships through friendly greeting and excellent service.
- Worked hard to learn required tasks quickly to maximize performance.
- Built and maintained working relationships with peers and upper management.
- Addressed customer needs, responding to specific requests.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Rotated through series of different stations based on team needs.
- Upheld high standards of productivity and quality in operations.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Improved knowledge and productivity through continuous education and learning from senior team leaders.
- Processed and retrieved customer special orders.
- Assisted newly hired team members by explaining company procedures and safety requirements.
Contractor (Legal Assistant)
FSA
Pittsburgh, PA
03.2022 - 10.2022
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Corresponded daily with clients, insurance adjusters, doctors and attorneys.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Redacted confidential information from legal documents on case-by-case basis.
- Managed office scheduling and kept accurate notes on deadlines, motions and other dates.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
- Drafted motions, briefs and other legal documents.
- Observed privacy laws to prevent breaches and protect data.
- Facilitated efficient communication between judges, court administration, government agencies and attorneys.
- Scheduled, adjusted and changed appointments for three attorneys.
- Coordinated subpoena services and other support activities for legal office.
- Drafted correspondence, documented data and submitted materials to appropriate parties.
Library Intern
Scott North Wake Campus Library
Raleigh, NC
08.2021 - 12.2021
- Assisted with Service Desk Work by answering patron questions, assisting with reference questions, material check-in/out, cataloging, and general inventory
- Helped with archive digitization efforts by scanning documents and formatting them on photoshop for future uploading
- Worked on the Digital Equity Grant, helping with kit assembly and laptop set-up, and kit distribution.
- Created an interactive, virtual lesson for the Grant participants around the topic of Digital Safety
- Directed T-Step interns and assisted with their tasks when appropriate
- Oversaw check-in and check-out process of library books and materials at circulation desk.
- Used physical books, internal databases and online resources to help patrons with diverse questions.
- Managed records for current catalog, audio-visual equipment and available supplies.
- Facilitated smooth check-in and check-out procedures for library patrons.
- Provided modern and successful educational experience for students by incorporating range of media and technology options.
- Maintained accurate library records for inventory of periodicals and books.
- Determined formats and mediums necessary to meet production objectives within budgetary constraints.
Virtual Library Intern
Duke University Library, Virtual
Durham, NC
09.2021 - 10.2021
- Shadowed supervisor during virtual chat shift and learned proper protocols for chat
- Observed instruction and discussed teaching strategies
- Discussed topics such as collection development and Critical Librarianship
Education
Master of Library And Information Science - Academic Library
East Carolina University
Greenville, NC12.2021
Bachelor of Arts - English
East Carolina University
Greenville, NC12.2018
Associate of Arts -
Wake Technical Community College
Raleigh, NC12.2016
Skills
- Library databases and programming
- Willingness to Learn
- Product Knowledge
- Customer Service
- Data Entry
- Teamwork and Collaboration
- Processes and procedures
- Cataloging of materials
- Technical Troubleshooting
- Effective project completion
- Integrated library systems
- Verbal and Written Communication
- Database Searching
- Information Confidentiality
- Filing System Organization
- MS Office Proficient
- PACER Docket Experience
- Filing, Shelving and Storing Materials
- Technical Support
Additional Information
- Concert Band: , 2000 – May 2012 Wind Ensemble (Honor’s Band) – August 2010 – May 2012 March Band: August 2009 - 2012 Girl Scout: August 1999 – May 2009
References
- Kaitlyn Ehni, Joanne Fabric and Crafts, 7375 McKnight Rd, Pittsburgh, PA 15237 , (412-779-7786)
- Russell Harrington, FSA, 2553 Dulles View Drive, Suite 450 Herndon, VA 20171 , ( 202-307-7652 ), rharrington@forfeituresupport.com
- Jennifer Mincey, Scott North Wake Campus Library, 6600 Louisburg Road Raleigh, NC 27616 NF241, (+1 919-532-5760), jmincey1@waketech.edu
- Danielle Thomas, Scott North Wake Campus Library, 660 Louisburg Road Raleigh, NC 27616 NF241, (919-649-6423), dmthomas1@waketech.edu
- Jodi Psoter, Duke Perkins Library, 233 Perkins Library Durham, NC 27708, (+1 919 660 5926), jodi.psoter@duke.edu
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Casual Team Member
JOANN Fabrics and Crafts
01.2023 - 05.2023
Contractor (Legal Assistant)
FSA
03.2022 - 10.2022
Virtual Library Intern
Duke University Library, Virtual
09.2021 - 10.2021
Library Intern
Scott North Wake Campus Library
08.2021 - 12.2021
Master of Library And Information Science - Academic Library
East Carolina University
Bachelor of Arts - English
East Carolina University
Associate of Arts -
Wake Technical Community College