Amanda Robinett
Oswego
Summary
Dynamic Sales Agent and Owner at Off-We-Go Nutrition, adept at leveraging product knowledge and customer relationship management to drive sales growth. Proven expertise in health insurance solutions and needs assessment, enhancing client satisfaction through tailored recommendations and effective communication. Recognized for improving inventory management and fostering team collaboration to boost overall performance.
Overview
6
6
years of professional experience
Work History
Sales Agent/Owner
Off-We-Go Nutrition
02.2022 - Current
- Developed product knowledge to effectively communicate benefits and features to clients.
- Managed inventory levels, ensuring adequate stock for customer demand and promotions.
- Collaborated with team members to enhance customer service and sales strategies.
- Assisted customers in selecting appropriate nutrition products based on individual needs.
Licensed Health Insurance Agent
TMC Consulting/ECG Insurance
05.2020 - Current
- Educated clients on various health insurance options and coverage details.
- Assisted in processing policy applications and resolving client inquiries efficiently.
- Conducted market research to identify emerging trends in health insurance products.
- Developed tailored insurance solutions based on individual client needs and preferences.
- Analyzed claims data to identify areas for process improvement and cost savings.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
- Conducted comprehensive policy reviews for existing clients, identifying opportunities for adjustments or additional coverage.
- Met with customers to provide information about available products and policies.
Administrative Assistant
TMC Consulting/ECG Insurance
05.2020 - Current
- Assisted in scheduling appointments and managing calendars for team members.
- Supported document preparation and filing to ensure efficient office operations.
- Coordinated office supply inventory and procurement for daily needs.
- Maintained communication between departments to facilitate workflow and information exchange.
- Handled incoming calls and emails, directing inquiries to appropriate personnel efficiently.
- Provided support in data entry tasks, ensuring accuracy and timely updates of records.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Administrative Assistant
Two Feathers Day Spa and Salon
01.2022 - 10.2025
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Assisted in scheduling appointments and managing calendars for team members.
- Coordinated office supply inventory and procurement for daily needs.
- Handled incoming calls and emails, directing inquiries to appropriate personnel efficiently.
Scheduling Coordinator/CNA
Oswego Health and Rehab
01.2022 - 06.2024
- Coordinated appointment scheduling for patients, ensuring efficient use of resources and staff time.
- Managed daily schedules, adapting to changes in patient needs and prioritizing urgent cases.
- Communicated effectively with healthcare providers to confirm appointments and address scheduling conflicts.
- Facilitated patient intake processes by organizing necessary documentation and verifying insurance information.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Improved patient satisfaction with timely and accurate appointment setting.
- Assisted patients with daily living activities, ensuring comfort and safety.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
Education
High School Diploma -
Cherryvale High School
Cherryvale, KS05.2002
CNA Certification - CNA
Labette Community College
Parsons, KS12.2001
Skills
- Sales strategy
- Customer relationship management
- Product knowledge
- Health insurance expertise
- Needs assessment
- Market research
- Inventory management
- Client education
- Claims processing
- Appointment scheduling
- Communication skills
- Process improvement
- Document management
- Data entry accuracy
- Time management
- Patient care support
- Workflow coordination
- Client relations
- Customer assistance
- Resilience under pressure
- Sales presentations
- Networking
- Sales strategies
- Paperwork processing
- Cold calling
- Making offers
- Upselling strategies
- Consultative selling
- Proposal development
- Forms processing
- Closing deals
- Sales follow-up
- Contract negotiation expertise
- Closing sales
- Customer service
- Customer relations
- Product and service sales
- Account servicing
- Systems and software expertise
- Prospecting skills
Timeline
Sales Agent/Owner
Off-We-Go Nutrition
02.2022 - Current
Administrative Assistant
Two Feathers Day Spa and Salon
01.2022 - 10.2025
Scheduling Coordinator/CNA
Oswego Health and Rehab
01.2022 - 06.2024
Licensed Health Insurance Agent
TMC Consulting/ECG Insurance
05.2020 - Current
Administrative Assistant
TMC Consulting/ECG Insurance
05.2020 - Current
High School Diploma -
Cherryvale High School
CNA Certification - CNA
Labette Community College