AMANDA ROBINSON
Customer Service
Marbury,MD
Summary
CUSTOMER SERVICE REPRESENTATIVE AND Administrative Office Assistant with 16 years of experience in administrative positions. Known for excellent interpersonal skills Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
39
39
years of professional experience
8
8
Certifications
Work History
Team Leader
Washington
, DC
06.2022 - Current
- Through various media platforms, supervising and training up to 25 Summer Youth Employment Program (SYEP) team
- Ensuring that youth workers are logged on daily and timely via the appropriate media source throughout the six-week session and, conducting check-in calls as necessary
- Conducting daily icebreakers with SYEP
- Implementing the daily work readiness checklist in preparation for all work assignment
- Monitoring SYEP online behavior and participation; Instituting and/or completing disciplinary actions, incident reports, etc
- Assisting the Communications Coordinator, offering IT assistance in order to determine SYEP participant’s ability to participate in program (i.e., internet access, laptops, desk top, cellphones, etc.)
- Attending all mandatory management meetings at Headquarters
- Assisting with monitoring the SYEP youth workers’ time and attendance; and
Office Manager / Personal Care Provider
Absolute Love & Care
Waldorf, MD
05.2005 - Current
- Visited several homes to provide activities of daily living needs bathing, grooming and feeding as needed in client’s home
- Recruit, hire and dismiss employees Complete Application /Intake Inquiry for new clients
- Monitor work performed by site employees according to assign duties and establish hours
- Participate in training and in-service
- Fill-in with clients as needed, provide support to employees and clients
- Assist with maintain accurate records for compiling monthly reports for payroll, billing client’s fees, reporting all income all expenses and submitting to central office on timely matter.
Medical Office Assistant
Family Foot & Ankle Associates of Maryland
Waldorf, MD
09.2016 - 04.2018
- Successfully handled office procedures and policies for office
- Assisted in the examination and treatment of patients, greeted patients and visitors and collected co-payments from patients
- Scheduled appointments
- Patients, pharmaceutical representative's appointments
- Review mail and fax reports to referring providers
- Prepared and reviewed patients medical recorded to transfer for referral status.
Merchandiser Specialist/ Sales Support
Macy's
Waldorf, MD
07.2010 - 08.2015
- Greeted customers on sales floor and ascertained brand, type and quality of merchandise desired
- Requisitioned merchandise from stockroom
- Placed price and descriptive signs on fixtures, to merchandise.
Nursing Assistant
St. Mary’s County Government, MD
05.2005 - 07.2011
- Performed duties in care of clients in an adult daycare under direction of nursing and medical staff
- Served and collected food trays and fed patients requiring help
- Transported patients, using wheelchair and assisted patients to walks, participate in all client activities.
Medical Office Assistant
Jayanthan Medical Associates; MD
Waldorf, MD
04.2007 - 07.2008
- Successfully handled office procedures and policies for office
- Maintain confidentially of patients, family, and staff
- Assisted greeted patients and visitors and collected co-payments from patients
- Scheduled appointments
- Patients, pharmaceutical representatives
- Review registration forms for completeness and accuracy Managed all front office activities to optimize facility workflows and patient management and provide comprehensive administrative support clinical and office manager, including appointment management, billing and collections, office administration, and customer service
- Addressed and responded to incoming/outgoing calls and correspondence
- Created and maintained confidential patient files; implemented EHR systems to automate patient records management
- Trained new and existing staff on new computer systems and facilitated communication between clinic and system support specialists.
Geriatric Nursing Assistant
Genesis of Waldorf
Waldorf, MD
12.2000 - 04.2008
- Performed duties in care of patients in nursing home under direction of nursing staff with assistant of Activities of Daily Living
- Answered signal lights, bells, and intercom to determine patient's needs
- Served and collected food trays and fed patients requiring help.
Education
Associates of Applied Science - Criminal Justice
Everest University
CMC Health Care Solutions Waldorf, MD Certified Medication Technician Medical Office Assistant Certificate - undefined
College of Southern Maryland
Certified Nursing Assistant - undefined
Prince Georges Community College
Skills
Staff Training
undefinedCertification
CUSTOMER SERVICE
Timeline
Team Leader
Washington
06.2022 - Current
Medical Office Assistant
Family Foot & Ankle Associates of Maryland
09.2016 - 04.2018
Merchandiser Specialist/ Sales Support
Macy's
07.2010 - 08.2015
Medical Office Assistant
Jayanthan Medical Associates; MD
04.2007 - 07.2008
Office Manager / Personal Care Provider
Absolute Love & Care
05.2005 - Current
Nursing Assistant
St. Mary’s County Government, MD
05.2005 - 07.2011
Geriatric Nursing Assistant
Genesis of Waldorf
12.2000 - 04.2008
Associates of Applied Science - Criminal Justice
Everest University
CMC Health Care Solutions Waldorf, MD Certified Medication Technician Medical Office Assistant Certificate - undefined
College of Southern Maryland
Certified Nursing Assistant - undefined
Prince Georges Community College
CUSTOMER SERVICE
CONFLICT RESOLUTION
FLEXIBLE & ADAPTABLE
TEAMBUILDING
INTERPERSONAL COMMUNICATION
COLLABORATION
LEADERSHIP
ADAPTABILITY
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