Summary
Overview
Work History
Education
Skills
Timeline
Generic

AMANDA ROBINSON

Washington,DC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

22
22
years of professional experience

Work History

Office Manager / Personal Care Provider

Absolute Love & Care
Waldorf, MD
05.2005 - Current
  • Recruited, hired and trained housekeeping staff to maintain competent workforce.
  • Investigated and resolved customer complaints to establish trust and increase satisfaction.
  • Assisted residents with daily hygiene and living tasks.
  • Managed all intake and discharge paperwork and procedures for residents.
  • Supervised residents preparing meals and handling chores and provided constructive feedback.
  • Scheduled and coordinated staff meetings to discuss policies, procedures and goals.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Handled residebt complaints promptly and appropriately, calling in repairmen, and other support services.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.

Medical Office Assistant

Family Foot & Ankle Associates of Maryland
Waldorf, MD
09.2016 - 04.2018
  • Successfully handled office procedures and policies for office
  • Assisted in the examination and treatment of patients, greeted patients and visitors and collected co-payments from patients
  • Scheduled appointments
  • Patients, pharmaceutical representative's appointments
  • Prepared and reviewed patients medical recorded to transfer for referral status.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Prepared and processed patient referrals and transfer requests.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

Merchandiser Specialist/ Sales Support

Macy's
Waldorf, MD
07.2010 - 08.2015
  • Requisitioned merchandise from stockroom
  • Placed price and descriptive signs on fixtures, to merchandise.
  • Organized store merchandise racks by size, style, and color.
  • Developed merchandising strategy to efficiently move overstock.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Nursing Assistant

St. Mary’s County Government
05.2005 - 07.2011
  • Performed duties in care of clients in an adult daycare under direction of nursing and medical staff
  • Served and collected food trays and fed patients requiring help
  • Transported patients, using wheelchair and assisted patients to walks, participate in all client activities.

Medical Office Assistant

Jayanthan Medical Associates; MD
Waldorf, MD
04.2007 - 07.2008
  • Successfully handled office procedures and policies for office
  • Maintain confidentially of patients, family, and staff
  • Assisted greeted patients and visitors and collected co-payments from patients
  • Scheduled appointments
  • Patients, pharmaceutical representatives
  • Review registration forms for completeness and accuracy Managed all front office activities to optimize facility workflows and patient management and provide comprehensive administrative support clinical and office manager, including appointment management, billing and collections, office administration, and customer service
  • Addressed and responded to incoming/outgoing calls and correspondence
  • Created and maintained confidential patient files; implemented EHR systems to automate patient records management
  • Trained new and existing staff on new computer systems and facilitated communication between clinic and system support specialists.

Geriatric Nursing Assistant

Genesis of Waldorf
Waldorf, MD
12.2000 - 04.2008
  • Performed duties in care of patients in nursing home under direction of nursing staff with assistant of
  • Activities of Daily Living
  • Answered signal lights, bells, and intercom to determine patient's needs
  • Served and collected food trays and fed patients requiring help.


Education

CMC Health Care Solutions Waldorf, MD Certified Medication Technician Medical Office Assistant Certificate -

College of Southern Maryland

Certified Nursing Assistant - undefined

Prince Georges Community College

Skills

CUSTOMER SERVICEundefined

Timeline

Medical Office Assistant

Family Foot & Ankle Associates of Maryland
09.2016 - 04.2018

Merchandiser Specialist/ Sales Support

Macy's
07.2010 - 08.2015

Medical Office Assistant

Jayanthan Medical Associates; MD
04.2007 - 07.2008

Office Manager / Personal Care Provider

Absolute Love & Care
05.2005 - Current

Nursing Assistant

St. Mary’s County Government
05.2005 - 07.2011

Geriatric Nursing Assistant

Genesis of Waldorf
12.2000 - 04.2008

CMC Health Care Solutions Waldorf, MD Certified Medication Technician Medical Office Assistant Certificate -

College of Southern Maryland

Certified Nursing Assistant - undefined

Prince Georges Community College

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AMANDA ROBINSON