Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

AMANDA ROBINSON

Washington,DC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Lead Foreman

Melwood Hortculture Tranining Ct
10.2023 - Current
  • Optimized resource utilization by closely monitoring inventory levels, ordering necessary supplies promptly as needed to prevent disruptions in workflow
  • Conducted thorough quality control inspections to identify issues early on, preventing costly rework or delays later in the project timeline
  • Maintained accurate documentation for all project-related activities, including permits, inspections, change orders, and other compliance requirements
  • Provided training and mentorship to junior team members, enhancing their skills and increasing overall productivity
  • Streamlined project scheduling through effective time management strategies, ensuring on-time completion of tasks
  • Troubleshot potential roadblocks during construction projects proactively; implemented creative solutions to minimize downtime effectively
  • Led multidisciplinary teams to successfully complete projects within deadlines, maintaining high-quality standards.

Opertions Manager

Absolute Love & Care
05.2005 - Current
  • Recruited, hired and trained housekeeping staff to maintain competent workforce
  • Investigated and resolved customer complaints to establish trust and increase satisfaction
  • Assisted residents with daily hygiene and living tasks
  • Managed all intake and discharge paperwork and procedures for residents
  • Supervised residents preparing meals and handling chores and provided constructive feedback
  • Scheduled and coordinated staff meetings to discuss policies, procedures and goals
  • Successfully managed budgets and allocated resources to maximize productivity and profitability
  • Controlled resources and assets for department activities to comply with industry standards and government regulations
  • Handled resident complaints promptly and appropriately, calling in repairmen, and other support services
  • Introduced prospective tenants to types of units available and performed tours of premises
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.

Medical Office Assistant

Family Foot & Ankle Associates of Maryland
09.2016 - 04.2018
  • Successfully handled office procedures and policies for office
  • Assisted in the examination and treatment of patients, greeted patients and visitors and collected co-payments from patients
  • Scheduled appointments
  • Patients, pharmaceutical representative's appointments
  • Prepared and reviewed patients medical recorded to transfer for referral status
  • Coordinated patient scheduling, check-in, check-out and payments for billing


Merchandiser Specialist/ Sales Support

Macy's
07.2010 - 08.2015
  • Requisitioned merchandise from stockroom
  • Placed price and descriptive signs on fixtures, to merchandise
  • Organized store merchandise racks by size, style, and color
  • Developed merchandising strategy to efficiently move overstock
  • Inspected merchandise for quality and arranged proper display location on floor
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Nursing Assistant

St. Mary's County Government
05.2005 - 07.2011
  • Served and collected food trays and fed patients requiring help
  • Transported patients, using wheelchair and assisted patients to walks, participate in all client activities
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

Medical Office Assistant

Jayanthan Medical Associates; MD
04.2007 - 07.2008
  • Successfully handled office procedures and policies for office
  • Maintain confidentially of patients, family, and staff
  • Assisted greeted patients and visitors and collected co-payments from patients
  • Scheduled appointments
  • Patients, pharmaceutical representatives
  • Review registration forms for completeness and accuracy Managed all front office activities to optimize facility workflows and patient management and provide comprehensive administrative support clinical and office manager, including appointment management, billing and collections, office administration, and customer service
  • Addressed and responded to incoming/outgoing calls and correspondence
  • Created and maintained confidential patient files; implemented EHR systems to automate patient records management
  • Trained new and existing staff on new computer systems and facilitated communication between clinic and system support specialists.

Geriatric Nursing Assistant

Genesis of Waldorf
12.2000 - 04.2008
  • Performed duties in care of patients in nursing home under direction of nursing staff with assistant of Activities of Daily Living
  • Answered signal lights, bells, and intercom to determine patient's needs
  • Served and collected food trays and fed patients requiring help.

Education

Southern New Hampshire University
NH, Hooksett
05.2024

Skills

  • CUSTOMER SERVICE
  • CONFLICT RESOLUTION
  • FLEXIBLE & ADAPTABLE
  • INTERPERSONAL COMMUNICATION
  • Verbal and written communication skills
  • Organizational skills
  • Relationship building
  • Excellent multi-tasking ability
  • Contract negotiations
  • Office management
  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service

Certification

Project Management Professional (PMP) - Project Management Institute.

Timeline

Lead Foreman

Melwood Hortculture Tranining Ct
10.2023 - Current

Medical Office Assistant

Family Foot & Ankle Associates of Maryland
09.2016 - 04.2018

Merchandiser Specialist/ Sales Support

Macy's
07.2010 - 08.2015

Medical Office Assistant

Jayanthan Medical Associates; MD
04.2007 - 07.2008

Opertions Manager

Absolute Love & Care
05.2005 - Current

Nursing Assistant

St. Mary's County Government
05.2005 - 07.2011

Geriatric Nursing Assistant

Genesis of Waldorf
12.2000 - 04.2008

Southern New Hampshire University

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AMANDA ROBINSON