Amanda Robinson
Lakewood,WA
Summary
Dynamic motivational leader and organizational problem-solver recognized for advanced supervisory, team building, and customer service expertise. Proven track record of rapidly identifying areas for improvement and implementing effective changes that enhance company success. Committed to maximizing employee engagement and performance through targeted training, strategic monitoring, and morale-boosting initiatives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Program Manager (TUG)
Tacoma Pierce County Health Deptartment
Tacoma, WA
03.2024 - Current
- Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
- Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
- Communicated regularly with external partners to ensure alignment of strategies and goals.
- Collaborated with teams across departments to develop effective strategies for executing programs.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Identified areas of improvement in existing processes, procedures and systems related to the program delivery cycle.
- Provided guidance and support to team members in order to achieve targets within defined deadlines.
- Assisted in developing training materials for new hires involved in the program activities.
- Organized events such as conferences or seminars aimed at promoting awareness around specific topics relevant to the organization's mission statement.
- Oversaw program compliance with requirements, schedule and budget.
- Facilitated change management processes, supporting the organization and stakeholders through program transitions.
Clinic Coordinator
Tacoma Pierce County Health Department
Tacoma, WA
10.2016 - 03.2024
- Provided administrative support to clinic staff, such as filing paperwork, maintaining databases, and preparing reports.
- Responded to inquiries from patients and healthcare providers regarding clinic services and policies.
- Ensured compliance with all applicable laws, regulations, and standards related to healthcare operations.
- Assisted in the development of new procedures and protocols related to clinic operations.
- Maintained confidentiality of patient health information according to HIPAA guidelines.
- Conducted audits on patient accounts to identify discrepancies or potential issues.
- Collected information to aid physicians in treating patients' needs.
- Managed coordination of medical and healthcare support teams.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Maintained records management system to process personnel information and produce reports.
- Maintained communication and transparency with governing boards, department heads and medical staff.
Drug and Alcohol Treatment Counselor III
Tacoma Pierce County Health Department
Tacoma, WA
02.2014 - 10.2016
- Provided direct supervision to a team of counselors and ensured their compliance with all applicable laws, regulations, policies and procedures.
- Conducted regular meetings with staff to discuss job performance and provide feedback.
- Maintained accurate records of counseling sessions and client progress.
- Coordinated services with external agencies to ensure clients receive necessary care.
- Evaluated client progress on an ongoing basis and adjusted treatment plans as needed.
- Actively participated in case reviews and other interdisciplinary meetings regarding client care.
- Created educational materials for use during counseling sessions and provided additional resources as needed.
- Participated in professional development activities related to best practices in counseling.
- Ensured confidentiality of all client information according to HIPAA guidelines.
- Advised counselors on methods of providing effective interventions based on individual client needs.
- Provided guidance and support to counselors who are struggling with difficult cases or challenging clients.
- Communicated with patients with compassion while keeping medical information private.
Drug and Alcohol Treatment Counselor I
Tacoma Pierce County Health Department
Tacoma, WA
06.2007 - 02.2014
- Provided individual counseling and group therapy to clients with substance abuse issues.
- Developed treatment plans in collaboration with the client, family members, and other professionals.
- Conducted assessments to determine the level of addiction, identify mental health disorders, and develop a plan for recovery.
- Facilitated psycho-educational groups on topics such as relapse prevention, anger management, and coping skills.
- Educated clients about the risks associated with drug and alcohol use.
- Assisted clients in developing strategies to reduce or eliminate substance use behaviors.
- Actively participated in interdisciplinary team meetings to discuss client progress and formulate recommendations for continued care.
- Maintained professional relationships with referral sources such as courts, probation officers, hospitals, social service agencies, and community organizations.
- Provided referrals for additional resources such as medical care or housing assistance.
- Attended continuing education conferences related to drug and alcohol counseling techniques.
- Prepared detailed reports documenting client interactions and progress towards goals.
Education
Bachelor of Science - Criminal Justice And Human Services
Colorado Technical University
Colorado Springs, CO02-2013
Associate of Science - Chemical Dependency
Pierce College
Lakewood, WA06-2007
Bachelor of Arts - Early Childhood Education
Pierce College
Lakewood03-1999
Skills
- Professional writing
- Good judgment
- Team leadership and direction
- Flexible and adaptable
- Personnel management
- Problem-solving
- Customer service
- Operations management
- Decision-making
- Organizational performance
- Recruitment and hiring
- Performance monitoring
- Cross-functional team leadership
- Policy and procedure development
- Team management
- Attention to detail
- Interpersonal skills
- Quality assurance
- Program leadership
Certification
- Licensed SUDP CP00006282
Accomplishments
- 23 years of employment with Tacoma Pierce County Health Department
References
References available upon request.
Timeline
Program Manager (TUG)
Tacoma Pierce County Health Deptartment
03.2024 - Current
Clinic Coordinator
Tacoma Pierce County Health Department
10.2016 - 03.2024
Drug and Alcohol Treatment Counselor III
Tacoma Pierce County Health Department
02.2014 - 10.2016
Drug and Alcohol Treatment Counselor I
Tacoma Pierce County Health Department
06.2007 - 02.2014
- Licensed SUDP CP00006282
Bachelor of Science - Criminal Justice And Human Services
Colorado Technical University
Associate of Science - Chemical Dependency
Pierce College
Bachelor of Arts - Early Childhood Education
Pierce College
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