Amanda Robinson
Searcy,AR
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
16
16
years of professional experience
Work History
Production Technician
XPO Logistics
07.2023 - 12.2024
- Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
- Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
- Assisted in quality control measures by performing routine inspections of products against established standards.
- Performed setup of production equipment to establish optimal performance.
- Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians.
- Executed continuous improvement initiatives to streamline production processes.
Gate Keeper
XPO Logistics
07.2023 - 10.2024
- Efficiently resolved any issues that arose during daily operations including technical difficulties or guest disputes.
- Enhanced visitor experience by managing access and maintaining order at the entrance gate.
- Monitored CCTV footage, ensuring timely identification of potential threats or unauthorized access attempts.
- Trained new staff members on established gatekeeping procedures, fostering consistency in quality throughout the team''s operations.
- Developed strong communication skills while engaging with diverse clientele on a daily basis.
- Collaborated closely with other departments such as maintenance, events, and security to ensure seamless integration between services provided at the facility entrance point.
- Established a welcoming atmosphere for all visitors through professional demeanor and exceptional customer service skills.
- Streamlined the guest check-in process to ensure quick and efficient service for visitors.
- Assisted in emergency situations, coordinating with security personnel to ensure prompt response and resolution.
- Ensured compliance with relevant regulations, keeping up-to-date on changes and implementing necessary adjustments to gatekeeping procedures.
- Maintained a safe environment through regular inspection of entry points and reporting potential hazards.
- Facilitated smooth traffic flow during peak hours through effective crowd control strategies and clear communication with guests.
- Addressed visitor concerns promptly, providing accurate information or directing them to appropriate resources as needed.
- Monitored gate areas and addressed security situations with management.
- Disbursed and recorded appropriate gate passes.
- Communicated with site personnel by relaying information via radio calls.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Handled assignments independently with good judgement and critical thinking skills.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Manager
Arbys Resturant
02.2009 - 03.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed senior-level personnel working in marketing and sales capacities.
Education
High School Diploma -
New Horizons
La Jara, CO11-2007
Skills
- Testing and troubleshooting
- Quality control
- Machine operation
- Material handling equipment
- Continuous improvement
- Clean room procedures
- Assembly line experience
- OSHA compliance
- Production optimization
- Hazardous materials handling
- Production scheduling
- Product assembly
- Materials handling
- Continuous improvement methodologies
- Quality control analysis
- Soldering proficiency
- Safety monitoring
- Taking inventory
- Technical training
- Team supervision
- Inspection reporting
- Documentation preparation
- Safety operation procedures
- Product testing
- Quality assurance
- Quality control guidelines
- Workflow planning
- Environmental compliance
- Supply management
- Performance improvement
- Cost controlling
Timeline
Production Technician
XPO Logistics
07.2023 - 12.2024
Gate Keeper
XPO Logistics
07.2023 - 10.2024
Manager
Arbys Resturant
02.2009 - 03.2023
High School Diploma -
New Horizons
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