Amanda Roche
Senior Epic Products Analyst
Maitland,FL
Summary
Accomplished Senior Epic Products Analyst with a comprehensive background in healthcare operations and IT. Leveraging advanced knowledge, I support Epic applications throughout their lifecycle, from analysis and evaluation to implementation and enhancement. Skilled in conducting meetings, performing workflow analysis, and troubleshooting issues, I ensure the seamless operation of complex system configurations. I excel in coordinating system enhancements, releases, and module evaluations, driving process improvements, and ensuring system interoperability. With a focus on stakeholder collaboration, testing facilitation, and end-user support, I contribute to business-IT innovation, solving unique problems within the Epic application landscape. Committed to excellence, I provide remote end-user support and engage in on-call rotations to maintain operational efficiency.
Overview
15
15
years of professional experience
Work History
Senior Epic Product Analyst
Orlando Health
8 2021 - Current
- Support Epic applications across the software development lifecycle.
- Analyze user needs and evaluate solutions for complex system configurations.
- Conduct meetings, perform workflow analysis, and troubleshoot issues.
- Coordinate system enhancements, releases, and module evaluations.
- Recommend process improvements and facilitate testing.
- Collaborate with stakeholders to ensure system interoperability.
- Provide end-user support and contribute to business-IT innovation.
- Solve unique problems within the Epic application.
- Provide remote end-user support and participate in on-call rotations.
ASAP Analyst
Medix
03.2020 - 08.2021
- Achieve and maintain application specific certification in accordance with vendor requirements
- Responsible for designing, building and testing Epic’s ASAP and Care Everywhere applications for implementation
- Work alongside with the analyst team and end users to design and maintain the system with the other teams
- Develop documentation of test plans, technical documentation, end-user guides, training programs and/or other materials as necessary
- Decompose information gathered into details including sources of data, data types, users, user types and interface components
- Presenting concepts in a concise and focused manner
- Coordinates user groups and project teams, convening conference calls and meetings and maintaining minutes and follow-up logs
- Work collaboratively with Systems Analysts to develop designs, mockups and prototypes
- Communicate technical design issues to non-technical people
- Ability to work independently and as part of a fast-moving team
- Work within timeline and resource constraints provided by the Project Manager
- Provide ongoing communication with users, managers, corporate directors and vendors to assure support and current initiatives.
Clinical Applications Associate Analyst
Nemours
01.2019 - 03.2020
- Achieve and maintain application specific certification in accordance with vendor requirements
- Provide site specific, on call support, and first line support to enhance and elevate proficiency in the use of IS clinical applications, bedside technology, and electronic medical record
- Conduct clinical workflow analysis and assess the need for workflow redesign and process improvement
- Assist in configuring clinical applications to meet the requirements of departments while maintaining and promoting enterprise standards for the electronic environment
- Participate in the evaluation, testing and validation of new releases and functional upgrades
- Improve project management skills and utilize project management methodology in daily work to ensure achievement of project goals
- Facilitate change and employ change management methods in advancing innovation, technology, and decision support
- Respond to assigned Service Now tickets within defined timeframes.
Clinical Logistics Paramedic
Nemours
07.2014 - 01.2019
- Promoted to New Hire Trainer and am responsible for instructing new employees about accuracy and competency, in addition to developing their critical thinking skills
- Provide physicians with clinical updates which, in conjunction with clinical observations, influence patient care decisions
- Selected as one of three representatives of the TLC Committee to assist in facilitating new ideas and projects to improve current policies and communication strategy at Nemours
- Communicate, in person and via telephone, with other disciplines and facilities, including the coordination of patient transfers from community physicians/health care facilities
- Utilize the electronic medical record as required for patient care documentation
- Demonstrate excellence in meeting the needs of customer service and operate in a professional, confidential manner.
Technical Specialist
Apple
06.2018 - 10.2018
- Troubleshoot customer issues by either providing solutions or deferring to more specialized team members
- Use a broad technical knowledge base to support customer needs
- Train new customers on current and new company products
- Increase customer loyalty to Apple brand by maintaining product knowledge and providing great customer service.
Trauma Step Down Unit
Orlando Health
06.2011 - 05.2014
- Assisted the Registered Nurses with burn dressings and other procedures as needed
- Selected as a representative to research new equipment based on presentation of data lead key decision makers to implement new products/equipment
- Communicated accurate information regarding the condition of patients to the appropriate members of the healthcare team
- Documented patient information in electronic medical record system
- Remotely monitored patients in several different areas using Philips monitoring system.
EMT-Basic
Lake Sumter EMS
11.2009 - 05.2011
- Assisted paramedics in varying situations with basic ALS procedures including attaching cardiac monitors, measuring heart rate, respiration, other vital signs, and setting up IV fluids
- Responsible for ensuring patients during intense situations, including those with difficult personalities, were able to utilize services
- Communicated effectively with patients, family members, bystanders, team members, other first responding agencies, medical control, staff dispatchers and radio operators
- Documented appropriate and accurate patient information.
Education
Bachelor of Arts - Computer Science
Rollins College
EMT - undefined
Valencia Community College West Campus
Bachelor of Arts - Classical Studies
Rollins College
Skills
Facility Build and Configuration: Established care areas and configured ED Manager, Track Board, Department Record, and Patient Tracking Tools
Epic Certifications
- ASAP
- Ambulatory
- Care Everywhere
- Smart forms
- BPA Basics Badge
- BPA Advanced Badge
Timeline
ASAP Analyst
Medix
03.2020 - 08.2021
Clinical Applications Associate Analyst
Nemours
01.2019 - 03.2020
Technical Specialist
Apple
06.2018 - 10.2018
Clinical Logistics Paramedic
Nemours
07.2014 - 01.2019
Trauma Step Down Unit
Orlando Health
06.2011 - 05.2014
EMT-Basic
Lake Sumter EMS
11.2009 - 05.2011
Senior Epic Product Analyst
Orlando Health
8 2021 - Current
Bachelor of Arts - Computer Science
Rollins College
EMT - undefined
Valencia Community College West Campus
Bachelor of Arts - Classical Studies
Rollins College