Amanda Roche
Senior Epic Products Analyst
Maitland,FL
Summary
Accomplished Senior Epic Products Analyst with a comprehensive background in healthcare operations and IT. Leveraging advanced knowledge, I support Epic applications throughout their lifecycle, from analysis and evaluation to implementation and enhancement. Skilled in conducting meetings, performing workflow analysis, and troubleshooting issues, I ensure the seamless operation of complex system configurations. I excel in coordinating system enhancements, releases, and module evaluations, driving process improvements, and ensuring system interoperability. With a focus on stakeholder collaboration, testing facilitation, and end-user support, I contribute to business-IT innovation, solving unique problems within the Epic application landscape. Committed to excellence, I provide remote end-user support and engage in on-call rotations to maintain operational efficiency.
Overview
15
15
years of professional experience
Work History
Senior Epic Product Analyst
Orlando Health
8 2021 - Current
- Support Epic applications across the software development lifecycle.
- Analyze user needs and evaluate solutions for complex system configurations.
- Conduct meetings, perform workflow analysis, and troubleshoot issues.
- Coordinate system enhancements, releases, and module evaluations.
- Recommend process improvements and facilitate testing.
- Collaborate with stakeholders to ensure system interoperability.
- Provide end-user support and contribute to business-IT innovation.
- Solve unique problems within the Epic application.
- Provide remote end-user support and participate in on-call rotations.
ASAP Analyst
Medix
03.2020 - 08.2021
- Achieve and maintain application specific certification in accordance with vendor requirements
- Responsible for designing, building and testing Epic’s ASAP and Care Everywhere applications for implementation
- Work alongside with the analyst team and end users to design and maintain the system with the other teams
- Develop documentation of test plans, technical documentation, end-user guides, training programs and/or other materials as necessary
- Decompose information gathered into details including sources of data, data types, users, user types and interface components
- Presenting concepts in a concise and focused manner
- Coordinates user groups and project teams, convening conference calls and meetings and maintaining minutes and follow-up logs
- Work collaboratively with Systems Analysts to develop designs, mockups and prototypes
- Communicate technical design issues to non-technical people
- Ability to work independently and as part of a fast-moving team
- Work within timeline and resource constraints provided by the Project Manager
- Provide ongoing communication with users, managers, corporate directors and vendors to assure support and current initiatives.
Clinical Applications Associate Analyst
Nemours
01.2019 - 03.2020
- Achieve and maintain application specific certification in accordance with vendor requirements
- Provide site specific, on call support, and first line support to enhance and elevate proficiency in the use of IS clinical applications, bedside technology, and electronic medical record
- Conduct clinical workflow analysis and assess the need for workflow redesign and process improvement
- Assist in configuring clinical applications to meet the requirements of departments while maintaining and promoting enterprise standards for the electronic environment
- Participate in the evaluation, testing and validation of new releases and functional upgrades
- Improve project management skills and utilize project management methodology in daily work to ensure achievement of project goals
- Facilitate change and employ change management methods in advancing innovation, technology, and decision support
- Respond to assigned Service Now tickets within defined timeframes.
Clinical Logistics Paramedic
Nemours
07.2014 - 01.2019
- Promoted to New Hire Trainer and am responsible for instructing new employees about accuracy and competency, in addition to developing their critical thinking skills
- Provide physicians with clinical updates which, in conjunction with clinical observations, influence patient care decisions
- Selected as one of three representatives of the TLC Committee to assist in facilitating new ideas and projects to improve current policies and communication strategy at Nemours
- Communicate, in person and via telephone, with other disciplines and facilities, including the coordination of patient transfers from community physicians/health care facilities
- Utilize the electronic medical record as required for patient care documentation
- Demonstrate excellence in meeting the needs of customer service and operate in a professional, confidential manner.
Technical Specialist
Apple
06.2018 - 10.2018
- Troubleshoot customer issues by either providing solutions or deferring to more specialized team members
- Use a broad technical knowledge base to support customer needs
- Train new customers on current and new company products
- Increase customer loyalty to Apple brand by maintaining product knowledge and providing great customer service.
Trauma Step Down Unit
Orlando Health
06.2011 - 05.2014
- Assisted the Registered Nurses with burn dressings and other procedures as needed
- Selected as a representative to research new equipment based on presentation of data lead key decision makers to implement new products/equipment
- Communicated accurate information regarding the condition of patients to the appropriate members of the healthcare team
- Documented patient information in electronic medical record system
- Remotely monitored patients in several different areas using Philips monitoring system.
EMT-Basic
Lake Sumter EMS
11.2009 - 05.2011
- Assisted paramedics in varying situations with basic ALS procedures including attaching cardiac monitors, measuring heart rate, respiration, other vital signs, and setting up IV fluids
- Responsible for ensuring patients during intense situations, including those with difficult personalities, were able to utilize services
- Communicated effectively with patients, family members, bystanders, team members, other first responding agencies, medical control, staff dispatchers and radio operators
- Documented appropriate and accurate patient information.
Education
Bachelor of Arts - Computer Science
Rollins College
EMT - undefined
Valencia Community College West Campus
Bachelor of Arts - Classical Studies
Rollins College
Skills
Facility Build and Configuration: Established care areas and configured ED Manager, Track Board, Department Record, and Patient Tracking Tools
Documentation and Reporting: Implemented ED Narrator and Navigator, configuring ED Navigator records and setting up Flowsheets
Setup Notewriter Physician Documentation and developed Non-Epic released SmartForm
Established procedures for professional billing and charging based on documentation
Order Management and Security: Managed orders and provider/staff-related security files
Configured settings for User and Department Profiles, Menus, and Roles
Reporting and Dashboard Development: Set up My Reports and ED Dashboard to provide comprehensive data insights
Built new Quick Orders and established Facility Charge Calculator for streamlined operations
SmartTools Development: Developed and implemented SmartTools to enhance efficiency and productivity in the Emergency Department
Organization and Project Management: Demonstrated strong organizational skills in coordinating the implementation of Epic and managing multiple aspects of the project
Utilized project management methodologies, including Agile Development, to ensure timely completion of tasks and deliverables
Problem Solving and Customer Service: Employed problem-solving skills to address issues during Epic implementation and provide excellent customer service to healthcare professionals and staff
Handled diverse challenges in the Emergency Department environment with efficiency and professionalism
Multi-Tasking: Effectively managed multiple tasks and responsibilities simultaneously, ensuring smooth operations and project progress
Computer Applications: Proficient in Epic, Adobe Programs (Illustrator, InDesign, Photoshop), Microsoft Office, iOS, and macOS
Experienced in development environments such as Eclipse, Cloud9, and version control systems like GIT
Programming Languages: Skilled in programming languages including Java, C, Assembly, Python, and JavaScript
Epic Certifications
- ASAP
- Ambulatory
- Care Everywhere
- Smart forms
- BPA Basics Badge
- BPA Advanced Badge
Timeline
ASAP Analyst
Medix
03.2020 - 08.2021
Clinical Applications Associate Analyst
Nemours
01.2019 - 03.2020
Technical Specialist
Apple
06.2018 - 10.2018
Clinical Logistics Paramedic
Nemours
07.2014 - 01.2019
Trauma Step Down Unit
Orlando Health
06.2011 - 05.2014
EMT-Basic
Lake Sumter EMS
11.2009 - 05.2011
Senior Epic Product Analyst
Orlando Health
8 2021 - Current
Bachelor of Arts - Computer Science
Rollins College
EMT - undefined
Valencia Community College West Campus
Bachelor of Arts - Classical Studies
Rollins College