Amanda Rockett
Maricopa,AZ
Summary
Dedicated and hardworking professional successful at leading and motivating all workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Department Supervisor
Home Depot
Chandler, AZ
03.2013 - Current
- Examine shipment contents and compare them with records, such as manifests, invoices, or orders, to verify accuracy.
- Followed safety protocols and company processes and procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Performed opening and closing duties as part of management team and handled cash management.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases, and requisitions.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Led team meetings to communicate targets, share updates, and gather feedback.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Grew department's team and technical capabilities with hiring and training of talented individuals.
- Experience with: FedEx Ship Manager, Microsoft Word, Microsoft Excel, Freight+, Microsoft Office, handheld scanners, handheld bar code scanners, hand trucks, forklifts, desktop computers, box cutters, barcode printers, DM2 Bills of Lading, Microsoft Outlook.
Sales Associate
C-A-L Ranch Stores
Casa Grande, AZ
01.2024 - 12.2024
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized various software and tools to streamline processes and optimize performance.
- Operated equipment and machinery according to safety guidelines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Operated a variety of machinery and tools safely and efficiently.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Attended weekly team meetings to review performance goals and objectives.
Intake Specialist
The Husband and Wife Law Team
Phoenix, AZ
11.2023 - 01.2024
- Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
- Review and analyze existing cases for accuracy and completeness.
- Scheduled appointments for patient consultations, tests and procedures.
- Answered and logged incoming inquiries via phone, fax and email.
- Coordinated schedules and appointments, sending out reminders regarding appointment dates.
- Scheduled appointments and coordinated logistics for initial assessments and follow-up meetings.
- Coordinated with external agencies and community partners to facilitate referrals and access to services.
- Monitored client progress and updated case files accordingly.
- Processed paperwork, obtained billing forms and secured confidential information.
- Provided referrals to appropriate resources within the community when necessary.
- Assisted with the preparation of reports and presentations on intake activities and client demographics.
Quality Analyst/ Shipping/ Receiving
Aim Aerospace
Auburn, WA
12.2019 - 06.2021
- Ensured compliance with company standards, regulations and procedures related to quality control.
- Complete documentation is needed to support testing procedures, including data capture forms, equipment logbooks, or inventory forms.
- Monitor testing procedures to ensure that all tests are performed according to established item specifications, standard test methods, or protocols.
- Receive and inspect raw materials.
- Providing consultation and advice to others.
- Met project scope and delivery dates by planning optimal testing schedules.
- Trained personnel on proper use of tools, equipment, materials, and software used for quality assurance purposes.
- Updated and maintained databases with current information.
- Operated a variety of machinery and tools safely and efficiently.
- Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
Medical Billing
Monroe Theopoetic Massage
Kent, WA
02.2016 - 11.2018
- Transcribe medical reports
- Schedule medical appointments for patients
- Scan patients' health records into electronic formats
- Review records for completeness, accuracy, and compliance with regulations
- Retrieve patient medical records for physicians, technicians, or other medical personnel
- Post medical insurance billings
- Maintain or operate a variety of health record indexes or storage and retrieval systems to collect, classify, store, or analyze information
- Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer
- Compile and maintain patients' medical records to document condition and treatment and to provide data for research or cost control and care improvement efforts
- Experience with: Practice Partner Patient Records, Microsoft Word, Scheduling software, Coding database software, Microsoft Excel, Billing software, Microsoft Office, Medical procedure coding software, Desktop computers, Tablet computers, Laser printers, Postal scales, 10-key calculators, Label printers, Paper shredders, Multi-line telephone systems, Graphics software, Flattop scanners, Barcode attachment equipment, Medical condition coding software, MD Synergy Medical, Appointment Scheduling, Scanners, Barcode scanners, Credit card processing machines
Education
High School Diploma - Business
Auburn Senior High School
Auburn, WA09-2009
Skills
- Team building
- Safety management
- Performance management
- Time management
- Scheduling expertise
- Staff management
- Leadership skills
- Training and mentoring
- Employee engagement
- Growth planning
- Policy enforcement
- Problem-solving
- Effective communication
- Process and procedure development
- Workflow optimization
- Workplace safety
Certification
SHRM Certified Professional, Present
References
References available upon request.
Timeline
Sales Associate
C-A-L Ranch Stores
01.2024 - 12.2024
Intake Specialist
The Husband and Wife Law Team
11.2023 - 01.2024
Quality Analyst/ Shipping/ Receiving
Aim Aerospace
12.2019 - 06.2021
Medical Billing
Monroe Theopoetic Massage
02.2016 - 11.2018
Department Supervisor
Home Depot
03.2013 - Current
High School Diploma - Business
Auburn Senior High School
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