Amanda Rodriguez
Orange,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Correctional Officer, customer service agent
Texas, FedEx Express
Beaumont, TX
10.2021 - 11.2023
- Manages inmate holding areas.
- Ensures that inmates remain in custody.
- Transports and escorts inmates within secured areas according to relevant laws, Policies, and procedures.
- Contributes to maintenance of institution security.
- Properly and securely carry different firearms while on transport or perimeter security.
- Inspected work sites and crew trucks for contraband, cleanliness, and safety.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Interviewed inmates to obtain information and evidence.
- Observed and supervised inmates throughout visits, mealtime, recreation, phone calls, and showers.
Sr Customer Service Agent
Fedex Express
Beaumont, Tx
12.2017 - 11.2020
- Assist customers with packaging their items and delivery options.
- Conduct daily emails to district manager regarding domestic and international paperwork collected throughout day.
- De-escalate any issue.
- In charge of front office in evening times to ensure all outbound express packages get loaded on truck with evening freight.
- Had to be knowledgeable on windows updated version.
- Proved successful working within tight deadlines and a fast-paced environment
- Developed and maintained courteous and effective working relationships
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Proven ability to develop and implement creative solutions to complex problems
- Identified issues, analyzed information and provided solutions to problems.
- Strengthened communication skills through regular interactions with others.
Customer Service Representative
Conn's Home Plus Corporate Offfice
Beaumont, TX
08.2016 - 08.2017
- Answer all in bound and outbound calls.
- Update customers amount of credit they've gotten approved for
- Provide info of other in store credit customers can utilize keep customers updated with weekly sales in store. Get customers in store same day contacted to them must have 275 calls per day with min of 3 people in store same day.
Customer Service Representative/Call Center
Alorica
Beaumont, TX
09.2015 - 02.2016
- Assist customers with their gas bill.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Promoted available products and services to customers during service, account management, and order calls.
Customer Service/Cashier
Academy Sports + Outdoors
Beaumont, TX
08.2014 - 03.2015
- Handle money transactions; assist customers with exchanges/returns.
- Accomplishments received while being employed at this job was maintain ability of working in fast paced environment, assisting customers with any concerns.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store
- Maintained awareness of surroundings and secured cash to minimize loss potential
Education
High School Diploma -
Premier H S Of Beaumont
06.2012
Skills
- Computer Networking
- Microsoft Outlook
- Phone Etiquette
- Word Processing
- Communication skills
- Conflict management
- Leadership
- Supervising experience
- Customer service
Certification
- Data Entry (4 years)
- Schedule Appointments (4 years)
- Strategic Planning (4 years)
- As400 (4 years)
- Excel (4 years)
- Documentation (2 years)
- Editing (2 years)
- Customer Service (10+ years)
- Call Center
- CSR (4 years)
- Customer Support
- Customer Care
- Computer Literacy (10+ years)
- Math
- Typing
- Basic Math
- English
- Office Administration
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Correctional Officer, customer service agent
Texas, FedEx Express
10.2021 - 11.2023
Sr Customer Service Agent
Fedex Express
12.2017 - 11.2020
Customer Service Representative
Conn's Home Plus Corporate Offfice
08.2016 - 08.2017
Customer Service Representative/Call Center
Alorica
09.2015 - 02.2016
Customer Service/Cashier
Academy Sports + Outdoors
08.2014 - 03.2015
High School Diploma -
Premier H S Of Beaumont