Amanda Rodriguez
Miami,FL
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Cano Health
Miami, FL
10.2021 - Current
- Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
- Worked with office manager to attain operational goals.
- Prepared and communicated treatment plan instructions for patients to facilitate at-home and continuing care.
- Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.
- Directed clients and guests to correct departments, rooms and staff members.
- Determined needs of visitors and provided information or solutions.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Welcomed large volume of guests and improved overall customer service.
Agent
Estrella Insurance
Miami, FL
09.2020 - Current
- Exceeded team goals by partnering with staff to share and implement best practices.
- Reviewed insurance inquiries, working effectively to accommodate various requests to build agency's reputation as service provider.
- Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
- Diligently filed and followed up on third party claims.
- Strengthened traceability by developing organization systems for keeping records, reports and agendas.
- Improved office operations continually by maintaining records, tracking data and promoting internal communications.
- Maintained pleasant and cordial attitude at all times, even when issues arose.
- Analyzed customer needs and provided best options, upselling products and services.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Maintained office equipment, scheduling service to repair issues.
- Explained policies and procedures to visitors.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Determined needs of visitors and provided information or solutions.
Front Desk Receptionist
chrystal spa
Miami, FL
01.2020 - 09.2020
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
- Transmitted information or documents to customers, using computer, mail or facsimile machine.
- Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
- Facilitated front desk operations for busy high-volume hotel.
- Operated multi-line switchboard for busy office and routed incoming calls to correct individuals.
- Created and optimized employee schedules to secure proper coverage for all shifts.
Costumer Service
McDonald's
Miami, FL
06.2019 - 12.2019
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Delivered service and support to each customer, paving way for future business opportunities.
Education
Associate of Science - Psychology
Miami Dade College
MiamiHigh School Diploma -
Miami Sunset Senior High School
Miami, FLPhlebotomy Certification -
Florida National University
Hialeah, FLSkills
- Leadership
- Project planning
- Conflict resolution
- Client relationship management
- Customer follow-up
- Policy adjustment knowledge
- Investment guidance
- Collaboration
Timeline
Front Desk Receptionist
Cano Health
10.2021 - Current
Agent
Estrella Insurance
09.2020 - Current
Front Desk Receptionist
chrystal spa
01.2020 - 09.2020
Costumer Service
McDonald's
06.2019 - 12.2019
Associate of Science - Psychology
Miami Dade College
High School Diploma -
Miami Sunset Senior High School
Phlebotomy Certification -
Florida National University