Amanda Rodriguez
New York
Summary
Support Supervisor with 7+ years of experience specializing in team leadership, workflow enhancement, and consistently delivering above-average results.
Overview
7
7
years of professional experience
Work History
Global Soho Support Supervisor
SOHO HOUSE
02.2021 - Current
- Monitored productivity via Salesforce dashboards to assess daily performance.
- Conducted weekly evaluations and generated comprehensive reports on team progress.
- Facilitated one-on-one meetings to address individual concerns and development needs.
- Managed media and talent stays across all Soho House locations, ensuring seamless arrangements.
- Assigned and supported internal corporate stays globally
- Trained employees on productivity enhancement and staff development strategies.
- Handled bookings efficiently for PWK, VIP, Soho One, Committee, and board members.
- Triage Salesforce queue to prioritize urgent cases, enhancing response times.
- Developed and implemented new processes and procedures to improve workflow within the Support department.
Guest Services Supervisor
DREAM DOWNTOWN
New York, New York
06.2018 - 03.2020
- Managed guest reservations in high-pressure hotel environment with 315 rooms.
- Supervised front desk operations to guarantee exceptional guest experiences.
- Prepared and led daily agendas for organizing ongoing events and accommodations for VIP and house guests.
- Maintained reservations by authorizing, charging, and refunding all folios accurately.
- Balanced and prepared individual paperwork for opening and closing shifts.
- Curated downtime reports each shift to enhance operational efficiency.
- Trained and mentored staff on customer service best practices for improved performance.
- Managed guest inquiries and resolved issues promptly and effectively.
- Interacted with guests on a daily basis providing friendly service while addressing their needs efficiently.
Education
AA - Graphic Design
Bronx Community College
The Bronx, NY01.2018
High School -
Bronx High School For The Visual Arts
The Bronx, NY01.2012
Skills
- Leadership skills
- Data analysis and report generation
- Reservation management
- Leadership skills
- Training and staff development
- Productivity monitoring
- Hospitality operations
- Effective communication
Timeline
Global Soho Support Supervisor
SOHO HOUSE
02.2021 - Current
Guest Services Supervisor
DREAM DOWNTOWN
06.2018 - 03.2020
AA - Graphic Design
Bronx Community College
High School -
Bronx High School For The Visual Arts
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