Amanda Rodriguez

• Participate in the RFP process regarding data centers, completing a detailed review of job specifications and bid form, and working with purchasing to source and procure.
• Create technical documents using InDesign and Adobe Illustrator to be published for customer reference.
• Collaborate with internal departments to determine scopes of roles and responsibilities.
• Work with a photometric toolbox to read and manipulate IES files.
• Analyzed metrics to measure product performance.
• Led cross-functional teams to develop and launch innovative lighting products.
• Conduct market research to identify customer needs and inform product strategy.
• Define product features with PRDs for leadership review and evaluate enhancement requests from sales and coordinate development priorities aligned with business goals.
• Manage the product life cycle from idea to delivery and discontinuation.
• Streamline project activities for efficiencies by reviewing product dashboards in Monday.com.
• Collaborated with sales, marketing, and support teams to launch products on time and within budget.
• Implemented Agile methodologies for more efficient project management and team collaboration.
• Managed stakeholder expectations effectively throughout the entire product development process.
• Established criteria for each milestone within product roadmap as means to measure developmental progress.
• Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
• Participate in progress update meetings and provide the team with any updates affecting project timelines.
• Offer guidance in lighting schedule crosses to bid applicable products.
• Encourage continuous improvement activities and coordinate with members to complete product training through in person or webinar meetings.
• Evaluate opportunities for automation and AI assistance.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

Supply Chain Specialist

• Work with vendors, IT, and operations to optimize reporting for more efficient KPI and goal tracking
• Monitored inventory levels to prevent stockouts and minimize excess inventory costs.
• Maintained complete documentation and records of all purchasing activities.
• Maintained key item stock levels and wrote or expedited purchase orders.
• Forecasted purchasing trends and improved merchandising strategies.
• Place orders with vendors and ensure timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
• Collaborate with our National Accounts team to purchase and track materials for data centers.
• Offer guidance for shipment scheduling to control costs.
• Review proforma invoices for consistency and authorize progress.
• Use supply chain software and tools to track and manage inventory and orders.
• Maintained a comprehensive database of supplier information, including contact details, capabilities, pricing structures, and lead times.
• Participated in trade shows and conferences to stay informed of the latest industry developments and maintain a strong professional network.
• Provided training and guidance to junior team members on best practices in purchasing, fostering a culture of continuous improvement within the procurement department.
• Researched and identified new suppliers and vendors.
• Collaborated with sales team to identify and fulfill customer needs.
• Coordinated with logistics teams to resolve any shipping delays or discrepancies while minimizing impact on operations.
• Work with inside sales for special orders.
• Input new parts and its information in SHIMS.
• Ensure compliance with industry regulations and company policies.

• Manage and edit customer orders, ensuring accuracy and timely follow-through.
• Utilize various customer service software platforms to track issues and provide timely resolutions.
• Process orders for warehouse to pick using EDI and Microsoft Word.
• Answer phone calls and address customer inquiries.

• Responsible for holding keys and opening the store.
• Ensure adequate staffing of areas so that productivity, quality, and delivery goals are met.
• Maintained accurate cash drawer records to ensure financial integrity.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Participate in bank slip creation and storage for pick up from BRINKS or similar.
• Assist coworkers as first contact then direct to supervisor if question isn’t resolved.
• Quickly and efficiently stock the floor with new donations.
• Processed customer transactions efficiently using point-of-sale systems.
• Operate forklift to organize back of house and load trailers of stacked gaylords
• Mentored staff in operational best practices, enhancing overall team performance.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.
• Provide excellent customer service.
• Assisted customers with inquiries, providing exceptional service and support.
• Trained new cashiers on operational procedures and customer engagement techniques.
• Restocked and organized merchandise in front lanes.
• Stocked, tagged and displayed merchandise as required.

• Answer and direct phone calls.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Operate POS to complete sales and reset drawer after shift.
• Greet customers, provide towels and make shakes while alone occasionally.
• Occasionally review and receive inventory.
• Attained personal training certificate.
• Trusted alone on overnight shifts.
• Demonstrated respect, friendliness and willingness to help wherever needed.