Amanda Rodriguez
Cody,WY
Summary
Business-minded Financial Counselor known for successfully managing high level of patient accounts. Determined employee with over 4 years of experience processing financial forms and obtaining referrals and other health documentation. Remains calm and poised in all types of situations.
Experienced with managing business office operations, including administrative tasks and team coordination. Utilizes expertise to enhance productivity and streamline processes. Track record of implementing efficient office systems and fostering collaborative work environment.
Overview
14
14
years of professional experience
Work History
Business Office Manager
Cody Regional Health
Cody, WY
07.2023 - Current
- Managed budgeting processes, ensuring alignment with organizational goals and resource allocation.
- Evaluated operational procedures, identifying opportunities for process improvement and cost reduction strategies.
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
- Improved workflow efficiency by streamlining office processes and implementing new software solutions.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Increased accuracy in financial reporting by implementing robust accounting practices and attention to detail in data entry tasks.
- Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
- Streamlined office communications by creating clear channels for information sharing and collaboration among team members.
Long Term Care Financial Counselor & Biller
Cody Regional Health
04.2019 - Current
- Provided the best customer service to our residents and their loved ones
- Answering phone calls
- Monitored A/R days
- Tracked/Updated daily Census
- Generated billing statements for Long Term Care
- Submitted all claims for Medicare, Medicaid, and Worker’s Compensation
- Ensure accurate and timely payment from insurance claims
- Worked with residents & family to obtain eligibility for Medicaid Nursing Home coverage
- Handled Resident Trust Accounts
- Finacial Representative for the Long Term Care Referrals team
- Efficient in using programs such as Meditech, PointClickCare, Noridan portal, DDE, ClaimSourcce, OneSource, and Medicaid provider portal
- Worked closely with the Long Term Care Administrator
- Entered in all charges including material, therapy, and late fees
- Provided assistance for Medicare Part D plans
- Ensured accurate payment postings on all resident accounts
- Submitted quarterly Medicare A credit balance reports
- Identified healthcare resources and programs for patients unable to meet financial obligations.
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
- Helped clients identify and set short- and long-term financial goals and devise plans to reach those goals.
- Documented details regarding contact with patients, providers and other individuals in system.
- Assessed client financial situation and explored background through one-on-one interview process.
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
Customer Service Representative
Sierra Trading Post, STP, Call
06.2012 - 04.2019
- Qualified to work supervisor responsibilities.
- Provided top quality training to new hires
- Excellent Computer skills
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Security Guard
Buffalo Bill Center Of The West
Cody, WY
05.2012 - 06.2012
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Interacted assertively but non-confrontationally with personnel and general public.
Education
Psychology
Northwest College
Powell, WYHigh School Diploma -
Lovell High School
Lovell, WYNo Degree - Criminal Justice
Northwest College
Powell, WYSkills
- Computer skills
- Excellent Communication skills
- Excellent Customer Service Skills
- Ability to handle high stress situations
- Fast learner
- Enthusiastic
- Account reconciliation
- Deadline management
- Office administration
- Credit and collections
- Office management
- Payroll processing
- Relationship building
- Records management
- Administrative support
- Business operations management
- Document management
- Expense reporting
- Scheduling and calendar management
- Payroll management
- Workflow planning
- Business recordkeeping
- Financial administration
- Meeting facilitation
- Expense tracking
- Vendor engagement
- Report and document preparation
- Office management software
- Spreadsheet and database creation
- Decision-making
- Customer service
- Budget management
- Business administration
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Multitasking
- Reliability
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Customer service management
- Phone and email etiquette
- Microsoft office
- Documentation and recordkeeping
- Data entry
- Handling complaints
- Self motivation
- Task prioritization
- Coaching and mentoring
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Professionalism
- Administrative procedures
- Interpersonal communication
Timeline
Business Office Manager
Cody Regional Health
07.2023 - Current
Long Term Care Financial Counselor & Biller
Cody Regional Health
04.2019 - Current
Customer Service Representative
Sierra Trading Post, STP, Call
06.2012 - 04.2019
Security Guard
Buffalo Bill Center Of The West
05.2012 - 06.2012
High School Diploma -
Lovell High School
Psychology
Northwest College
No Degree - Criminal Justice
Northwest College