Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Rogers

Roseville,MI

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Authorized to work in the US for any employer.

Overview

21
21
years of professional experience

Work History

Brand Ambassador

Atlas Home Improvement
02.2025 - Current
  • Independently engage with customers at Home Depot locations to introduce gutter protection solutions.
  • Greet every passerby with enthusiasm, initiating conversations about their gutter maintenance needs.
  • Conduct brief product demonstrations, effectively communicating features and benefits.
  • Qualify potential leads by assessing customer interest and scheduling in-home consultations with sales technicians.
  • Maintain a professional and approachable demeanor to build trust and rapport with homeowners.
  • Accurately document appointments and customer interactions to ensure smooth follow-ups for the sales team.
  • Stay informed on industry trends and competitor offerings to address customer questions effectively.
  • Utilize persuasive communication skills to convert casual conversations into confirmed appointments.
  • Represent the Atlas Home Improvement brand with integrity and exceptional customer service.

Assistant Manager

St Vincent de Paul Society Thrift Store
01.2024 - 04.2024
  • Led a team of 15 to 17 team members.
  • Collaborated with store manager to create and implement new policies.
  • Managed opening and closing duties, as well as ongoing cleaning and organizing.
  • Assisted with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in the workplace.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

Shift Leader

Dave's Hot Chicken
04.2023 - 01.2024
  • Led a team of 20-30 team members.
  • Ensured quality of food and service.
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues, offering thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Served as a reliable point-of-contact for upper management, effectively communicating any issues or successes from daily operations.

Server

Ram's Horn Restaurant
06.2022 - 02.2023
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Bartender

Buffalo Wild Wings
09.2006 - 04.2022
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Served high customer volumes during special events, nights, and weekends.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Childcare Provider

Self-employed
08.2014 - 04.2019
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Introduced children to educational games and activities to boost learning.
  • Led children in creative, athletic, and educational activities while maintaining a safe and orderly group.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Developed age-appropriate activities and crafts to engage children.
  • Promoted physical fitness by incorporating active play into daily schedules, encouraging healthy habits from an early age.
  • Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
  • Implemented daily routines to establish consistency, helping children transition smoothly between activities.

Managing Bartender

Kelly's Sports Bar
07.2013 - 09.2018
  • Maintained detailed knowledge of current industry trends in mixology techniques, spirits selections, and customer preferences to provide informed recommendations for guests seeking guidance on drink choices.
  • Streamlined bar operations by creating efficient systems for drink preparation, order taking, and payment processing.
  • Collaborated with management to create promotional events that drew in new customers and boosted revenue.
  • Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
  • Increased customer satisfaction by providing exceptional service and crafting quality cocktails.

Sales and Administrative Manager

Premier Construction Company
05.2007 - 09.2012
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Collected, validated, and distributed information to employees.
  • Implemented data-driven decision-making processes, leading to more informed business choices.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Oversaw vendor relations, negotiating contracts that resulted in cost savings for the organization.
  • Provided exceptional customer service through prompt response times and thorough issue resolution efforts.

Salon Owner/Operator

Hair 2 You
05.2006 - 09.2012
  • Oversaw business budget planning and administration, accounting functions, purchasing, and weekly payroll to handle financial needs.
  • Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
  • Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
  • Conducted regular competitor analysis to stay ahead of market trends as well as continually refining services offered in response.
  • Implemented a reward system for employee performance, motivating staff to continually strive for excellence.
  • Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.

Personal Sales Assistant

Valpak
06.2004 - 09.2006
  • Enhanced client satisfaction by delivering exceptional customer service and resolving issues promptly.
  • Implemented upselling techniques to maximize order values while fulfilling customer needs effectively.
  • Provided valuable feedback to management on customer preferences, aiding in product development efforts.
  • Attended industry events for networking opportunities, expanding the company's client base and generating leads.
  • Boosted sales performance by identifying customer needs and providing tailored product recommendations.

Education

Associates - human and health services

Macomb Community College
Warren, MI
01.2007

Social Work, specializing in Child Advocacy

Indiana Wesleyan University
05.2025

Skills

  • Staff Management
  • Staff Development
  • Schedule Coordination
  • Strategic Planning
  • Business Development
  • Health and Safety
  • Operations Management
  • New Hire Onboarding
  • Time Management
  • Customer Service
  • Expense Tracking
  • Supplies Ordering
  • Negotiation
  • Appointment Scheduling
  • Marketing
  • Program Oversight
  • Performance Management
  • Executive Support
  • Sales Management
  • Recordkeeping and File Management
  • Team Leadership
  • Continuous Improvement
  • Complex Problem-Solving
  • Personable and Approachable
  • Performance Evaluations
  • Employee Training
  • Policy Implementation
  • Office Management
  • Sales Techniques

Timeline

Brand Ambassador

Atlas Home Improvement
02.2025 - Current

Assistant Manager

St Vincent de Paul Society Thrift Store
01.2024 - 04.2024

Shift Leader

Dave's Hot Chicken
04.2023 - 01.2024

Server

Ram's Horn Restaurant
06.2022 - 02.2023

Childcare Provider

Self-employed
08.2014 - 04.2019

Managing Bartender

Kelly's Sports Bar
07.2013 - 09.2018

Sales and Administrative Manager

Premier Construction Company
05.2007 - 09.2012

Bartender

Buffalo Wild Wings
09.2006 - 04.2022

Salon Owner/Operator

Hair 2 You
05.2006 - 09.2012

Personal Sales Assistant

Valpak
06.2004 - 09.2006

Social Work, specializing in Child Advocacy

Indiana Wesleyan University

Associates - human and health services

Macomb Community College

Similar Profiles

CREATE PROFILE
Amanda Rogers