Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Rogers

North Las Vegas,NV

Summary

Dependable and detail-oriented to manage multiple tasks and priorities. Experienced in office management, accounting, invoicing, database management, vendor negotiations, and contract management. Recognized for exemplary customer service and team collaboration. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

25
25
years of professional experience

Work History

Service Supervisor

Albertsons Grocery Store
North Las Vegas, Nevada
12.2021 - Current
  • Supervised daily operations in fast-paced grocery environment.
  • Trained new staff on customer service procedures and store policies.
  • Assisted customers with inquiries and resolved issues efficiently.
  • Collaborated with team members to maintain a clean shopping environment.
  • Supervised team of employees and delegated duties and responsibilities to each member.
  • Built strong relationships with customers through effective communication skills.
  • Delivered exceptional customer service and handled inquiries and complaints.
  • Resolved escalated customer issues in a timely manner while maintaining high satisfaction ratings.
  • Developed strong customer relationships to encourage repeat business.
  • Provided guidance on best practices related to customer service processes.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Guided employees in handling difficult or complex problems.
  • Computed balances, totals or commissions to support accounting team.

Administrative Assistant

H & H Grady Trucking Co.
Gardena, California
07.2000 - 10.2021
  • Organized and filed important documents for easy access.
  • Scheduled appointments and maintained calendar for executives.
  • Supported team with travel arrangements and itinerary planning.
  • Coordinated office supplies inventory and placed orders as needed.
  • Responded to emails and inquiries promptly and professionally.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Created travel arrangements and distributed travel details to appropriate personnel.
  • Facilitated communication between different departments within the organization.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Developed and maintained filing systems for confidential documents and records.
  • Conducted research on various topics as requested by management.
  • Proofread content for typo-free emails and documentation.

Education

High School Diploma -

West Los Angeles Baptist School
Los Angeles, CA
06-1996

Some College (No Degree) - Business Administration And Management

Santa Monica College
Santa Monica, CA

Skills

  • Issue resolution
  • Sales support
  • Supervisory role experience
  • Conflict mediation
  • Building rapport
  • Administrative support
  • Customer relations
  • Professional telephone demeanor
  • Retail sales customer service
  • Punctuality and reliability
  • Recordkeeping strengths
  • Problem-solving
  • Refunds processing
  • Documentation
  • Follow-up skills
  • Adaptive team player
  • Credit adjustments

Timeline

Service Supervisor

Albertsons Grocery Store
12.2021 - Current

Administrative Assistant

H & H Grady Trucking Co.
07.2000 - 10.2021

High School Diploma -

West Los Angeles Baptist School

Some College (No Degree) - Business Administration And Management

Santa Monica College

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