Amanda Rolax
Atlanta,GA
Summary
Detail-oriented Claim Insurance Specialist versed in researching and resolving complex issues on behalf of policyholders, companies and carriers. Bringing 7 years of expertise in home and auto insurance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Safeway Insurance
Alpharetta , GA
08.2023 - Current
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Researched relevant laws, regulations, legal decisions and precedents to determine appropriate course of action.
- Interpreted policy language to determine coverage for insureds under various lines of business.
Customer Experience Specialist
Loancare Servicing Center
Virginia Beach , VA
05.2023 - 08.2023
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Delivered prompt, knowledgeable solutions to address customers' loan service issues.
- Reviewed customer accounts to determine on-time payments and loan terms compliance.
- Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
GL - Claim Examiner
Hiscox Insurance
Atlanta , GA
08.2021 - 04.2022
- Verified liability extent with reviews of police reports, medical treatment histories and other records.
- Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
Claims Specialist - HCCS Stewardship
State Farm
Atlanta , GA
06.2019 - 08.2021
- Serves as a technical resource on non complex/non-routine fire claim issues and resolve complex coverage issues.
- Serve as a resource for other State Farm associates on claim related issues.
- Apply knowledge of the home policy and endorsements, state laws and regulations.
- Develop and apply knowledge of property damage related issues to handle claims within approved level of authority
Claim Associate - Express
State Farm
Atlanta , GA
01.2016 - 06.2019
- Applied working knowledge of the auto policy and endorsements, state laws and regulations, customer service philosophy, automotive repair methods and procedures
- Resolved claim task under limited supervision
- Identified and handled claims that present clear liability and refereed disputed liability claims to the designated claim handling segment as needed.
- Gathered information and explained coverage and claim processes on liability, physical damage coverages, and initiated auto processing for payments as appropriate.
Claims Associate - Initial Loss Reporting
State Farm
Atlanta , GA
10.2014 - 01.2016
- Delivered a remarkable customer experience throughout the reporting and handling of lower complexity claim, identifying and ensuring prompt routing of claims to other functional areas.
- Received and processed claim information, and communicated with internal and external customers via phone and other communication channels.
- Worked in a tem environment to handle and investigate low complexity/high volume work in a call center environment
Education
High School Diploma -
Redan High School
Stone Mountain, GA03.2007
Skills
- Settlement determinations
- Coverage assessments
- Documentation Review
- Claims Adjustments
- Critical thinking
- Customer Service
- Multitasking abilities
- Liability Determination
- Claims Processing
- Analyzing Data
Certification
- Licensed in Georgia
Timeline
Claims Adjuster
Safeway Insurance
08.2023 - Current
Customer Experience Specialist
Loancare Servicing Center
05.2023 - 08.2023
GL - Claim Examiner
Hiscox Insurance
08.2021 - 04.2022
Claims Specialist - HCCS Stewardship
State Farm
06.2019 - 08.2021
Claim Associate - Express
State Farm
01.2016 - 06.2019
Claims Associate - Initial Loss Reporting
State Farm
10.2014 - 01.2016
High School Diploma -
Redan High School
- Licensed in Georgia
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